What are the responsibilities and job description for the Customer Service Representative (Active Secret Clearance Required) position at Seneca Holdings?
Seneca Global Services, LLC is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation. SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support from its parent company Seneca Holdings and is comprised of multiple companies that participate in the Small Business Administration 8(a) program. To learn more visit www.senecanationgroup.com and follow us on LinkedIn.
The Seneca Nation Group companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.
Seneca Global Services, LLC is seeking a Customer Service Representative to support our government client in Ft. Belvoir. This position requires an active secret clearance.
Job Description:
The position of Customer Service Representative is a vital role in the CHESS office. The mission of CHESS is to serve as the Army's primary source for IT computer hardware, software and services.
Responsibilities of this role include:
- Receive, route and respond to customer requests by email, phone, and messaging platform
- Assist customers with navigating the CHESS IT e-mart website
- Enter data into the CHESS Helpdesk tool
- Compile helpdesk data in weekly, monthly, quarterly, and annual reports
- Request updates to the CHESS IT e-mart website and FAQs as needed
- Provide input to CHESS IT e-mart updates
- Resolve requests for assistance and SoNA submittals
- Highlight consistent end-user problems within the online CHESS IT e-mart portal and develop solutions to help reduce the number of inquiries of specific issues
Minimum Qualifications (Education and Skills)
- Secret security clearance
- 4 years of experience in helpdesk, communication or customer service environment
- DoD/Army experience preferred
- BA/BS preferred - 4 years of experience can be used as a substitute for degree
- Attention to detail and ability to multitask in a dynamic environment
Diversity, Equity & Inclusion Statement:
The Seneca Holdings family of companies is committed to building an inclusive work environment that encourages, supports, and celebrates the diversity of our employees. We recognize that an inclusive corporate culture improves how we support our customers and also improves the collective impact we can make in our communities.
Equal Opportunity Statement:
Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.
