What are the responsibilities and job description for the Medical Receptionist position at Seneca Nation Health System?
BASIC FUNCTION:
Incumbent is responsible for all scheduling tasks within the Medical Unit. Supports the administrative assistants as needed.
GENERAL RESPONSIBILITIES:
1. Receives and screens incoming phone calls. Schedules/transfers calls appropriately based on patient individual needs. Performs any/all administrative duties required to provide adequate patient care.
2. Notifies patients of changes to appointments or provider availability as needed. Responsible to handle appropriately any/all communications necessary for patient care, both incoming and outgoing.
3. Generates memos, work/school notes, reports, and other correspondence as needed. Records all information necessary for patient care accurately, and ensures timely entry of all required data into the electronic health record.
4. Documents all patient contacts according to the provisions of HIPAA and the Privacy Act of 1974.
5. Directs patients through the medical unit when necessary.
6. Performs general medical office duties. Responsible for all general maintenance, housekeeping, material stocking, and cleaning as needed in order to maintain a clean and sanitary workplace for the delivery of patient care.
7. Participates and promotes Patient Centered Medical Home (PCMH) guidelines and procedures. Responsible for any/all electronic health record functions and duties required for patient care.
8. Promotes a cooperative and cohesive workplace environment to maintain high quality services to patients.
9. Attends all mandatory staff meetings and in-services.
10. Adheres to policies and procedures of the department, Seneca Nation, and Seneca Nation Health System.
KNOWLEDGE, SKILLS, & ABILITIES:
· Excellent communication, interpersonal and patient service skills.
· Good analytical and problem-solving skills.
· Excellent computer skills
QUALIFICATIONS:
· High School Diploma or equivalent required.
· Experience in a large hospital, academic medical center, outpatient health care setting, or Indian Health Service (IHS)/tribal health, preferred.
Salary : $16
