Dual Rate Officer / Dual Rate Security Supervisor

Dual Rate Officer / Dual Rate Security Supervisor (req6100)

Position Description

The Dual Rate Security Supervisor role consists of the primary position of Security Officer or Security Officer II, and the secondary position of Security Supervisor. In the primary position of Security Officer, they are responsible for executing security duties on an assigned shift, adequately protecting the life and property of guests, team members and Seneca Gaming Corporation property while maintaining guest service that meets the expectations of the Seneca Gaming Corporation. In the secondary position of Security Supervisor, they are responsible for supervising those in the position of Security Ambassador and Security Officer and ensuring that they are meeting all expectations in regards to guest service, compliance, safety, etc. and providing on-the-job work direction to assigned personnel. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Each position has varying minimum qualifications.  In the absence of fully qualified candidates, some requirements may be waived.

Position Requirements

Education/Experience:

1.       Must be 18 years of age or older upon employment.

2.       High school diploma or equivalent required.

3.       Preference will be given to candidates with leadership experience in the following fields; Security, Law Enforcement, Military or Hospitality.

4.       Must be able to use approved software programs for Security duties (such as report writing software, Dispatch software, etc.) as well as programs such as Word and Excel.

5.       Must possess an understanding of legal ramifications and implications of various employee and customer actions.

6.       Must have proven customer guest experience and must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform the required job duties.

7.       If required to drive for SGC business, must possess and maintain a valid driver’s license and be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier.

Language Skills and Reasoning Ability:

1.       Must possess excellent communication skills.

2.       Ability to write routine correspondence and to speak effectively to the public, employees and customers.

3.       Ability to define problems, collect data, establish facts and draw valid conclusions.

4.       Must have the ability to deal effectively and interact well with the customers and employees.

5.       Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud.  Must be able to work in an environment where smoking is permitted.

1.       Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

2.       Adequate manual dexterity to operate office equipment.

3.       Light lifting.

4.       Occasional travel.

5.       Must be able to effectively understand and communicate to candidates and employees.

6.       Must be able to stand, walk, and move through all areas of the casino.

7.       Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.