Dual Rate Security Supervisor/Security Shift Manager

Dual Rate Security Supervisor/Security Shift Manager (req5994)

Position Description

The Dual Rate Security Shift Manager role has a primary position of Security Supervisor where on the job work direction to assigned personnel is provided in addition to supervisory assignments. They may be assigned to work in the secondary position of Security Shift Manager when needed.  The Security Shift Manager is responsible for monitoring the daily security operation on an assigned shift, ensuring that courteous and prompt service is provided by department employees, and assisting in the protection of life, safety and casino assets.  All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Position Requirements

Each position has varying minimum qualifications.  In the absence of fully qualified candidates, some requirements may be waived.

Education/Experience:

1. Must be 18 years of age or older upon employment.
2. Meets the minimum qualifications/requirements of primary position (Supervisor)
3. High school diploma or equivalent required.  Preference will be given to candidates with an Associate’s degree or above in Criminal Justice, Justice Studies, Business Management or other related field.
4. Must have one (1) year of experience in a leadership position within a relevant field (Security, Hospitality, Law Enforcement, Military).
5. Must be able to use approved software programs for Security Shift Manager duties (payroll software, programming access for access control, etc.) as well as duties listed for Security Supervisors, Security Officers and Security Ambassadors.
6. Must possess an understanding of legal ramifications and implications of various employee and customer actions.
7. Must have proven guest service experience and must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform the required job duties.

Language Skills and Reasoning Ability:

1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
3. Ability to define problems, collect data, establish facts and draw valid conclusions.
4. Must have the ability to deal effectively and interact well with the customers and employees.
5. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
   

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud.  Must be able to work in an environment where smoking is permitted.

1. Adequate manual dexterity to operate office equipment.
2. Light lifting.
3. Occasional travel.
4. Must be able to effectively understand and communicate to candidates and employees.
5. Must be able to stand, walk, and move through all areas of the casino.
6. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.