Housekeeping Floor Supervisor

Housekeeping Floor Supervisor (req5987)

Position Description

The Housekeeping Floor Supervisor oversees and assists with daily responsibilities of the Housekeeping front line personnel for the hotel.  All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Supervise assigned area to ensure guest rooms are serviced in accordance with established policies and standards.
2. Monitor and report on guest room status, stock levels and problem situations within hotel.
3. Regularly performs inspections of guest rooms and common/public areas within the hotel to ensure quality control.
4. Coordinate distribution and collection of keys, beepers, and other equipment for the assigned area.
5. Assist in hiring and evaluating employees.  Administers established training programs.
6. Adhere to Purchasing, HR, and TERO compliance requirements.
7. Ensure top quality guest service.
8. Perform work of subordinates as needed.
9. Promote positive public/employee relations at all times.
10. Participate as a panel member on SGC's Board of Review as needed.
11. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.  Understand and comply with all information security policies and procedures at all times.
12. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times.  Maintain a professional work environment with supervisors, managers and staff.
13. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
14. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
15. Attend all necessary meetings. 
16. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.  Hours are determined by a 24-hour schedule.

Position Requirements

Each position has varying minimum qualifications.  In the absence of fully qualified candidates, some requirements may be waived.

Education/Experience:

1. Must be 18 years of age or older upon employment.
2. High school diploma or equivalent required.
3. Must have at least two (2) year of Hotel Housekeeping or related experience preferred.
4. Must have basic mathematical skills necessary for conducting inventories.

Language Skills and Reasoning Ability:

1. Must possess excellent communication skills to deal effectively with customers and employees.
2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
3. Ability to define problems, collect data, establish facts and draw valid conclusions.
4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
5. Possess proven leadership ability to provide general guidelines to subordinate personnel and direction toward short-term developmental goals.
6. Must perform duties while utilizing discretion and respecting the privacy of guests.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud.  Must be able to work in an environment where smoking is permitted.

1. Adequate manual dexterity to operate cleaning equipment.
2. While performing the duties of this job, the employee may be exposed to fumes or airborne particles.
3. May work with cleaning chemicals, and must be able to properly dilute, use and insure their safety, as well as others who encounter the chemicals.
4. Lifting and moving up to fifty (50) pounds.
5. Must be able to reach, bend, squat, reach, and climb step ladders to accurately clean and inspect facilities.
6. Must be able to stand, walk, and move through all areas of the hotel for long periods of time (95%).
7. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, resort environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Other:

1. Must be able to be approved for and maintain a valid Nation Key license.
2. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
3. Work nights, weekends and holidays as required.
4. Employment is contingent upon a favorable outcome of a background investigation and drug screening.
5. Each position has varying minimum qualifications.  In the absence of fully qualified candidates, some requirements may be waived.
6. Preference in filling vacancies is given to qualified members of the Seneca Nation of Indians or qualified Native American candidates in accordance with the Indian Preference Act (25 USC 472).  The Seneca Nation of Indians and the Seneca Gaming Corporation are also committed to achieving full equal opportunity without discrimination based on race, religion, color, gender, national origin, politics, marital status, physical disability, age or sexual orientation.