WD Bar & Grille, Dual Rate Restaurant Server / Dual Rate Restaurant Shift Manager - copy

WD Bar & Grille, Dual Rate Restaurant Server / Dual Rate Restaurant Shift Manager - copy (req6022)

Position Description

The Restaurant Server (primary position) is responsible for providing fast, friendly, and courteous service to every customer and will be called upon to act as Restaurant Shift Manager (secondary position). Position requires ability to interact with the public, speak English clearly, remembering details, as well as physical exertion in the way of walking, standing, turning, bending, lifting, and carrying. The Shift Manager administers, directs and controls the effective and efficient operation of restaurants on a shift to shift basis. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Each position has varying minimum qualifications.  In the absence of fully qualified candidates, some requirements may be waived.

Position Requirements

Education/Experience:

1.       Must be 18 years of age or older upon employment

2.       High school diploma or equivalency required.

3.       Minimum two (2) years food and beverage supervisory experience.

4.       Must have general knowledge of all phases of full service dining.

5.       Excellent interpersonal, customer service, communication, coaching, team building and problem solving skills required.

6.       Must be computer literate, including a working knowledge of all Microsoft Office applications as well as restaurant automated systems.

Language Skills and Reasoning Ability:

1.       Must possess excellent communication skills.

2.       Ability to write routine correspondence and to speak effectively and interact well with the customers and employees.

3.       Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

4.       Ability to define problems, collect data, establish facts and draw valid conclusions.

5.       Must have the ability to deal effectively and interact well with the customers and employees.

6.       Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderately loud.  When on the casino floor, the noise levels increase to loud.  Must be able to work in an environment where smoking is permitted.

1.       Must be able to stand, walk and move through all areas of the casino.

2.       Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping.

3.       Must be able to lift and carry trays up to forty (40) pounds.

4.       Must be able to perform repetitive motions.

5.       Must be able to talk to and hear customers/co-workers. Must be able to assist with special needs of customers.

6.       Medium work. Exerting up to fifty (50) pounds of force occasionally, and/or up to fifty (50) pounds of force frequently, and/or up to twenty (20) pounds of force constantly to move objects.

7.       Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

8.       Subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes. Subject to atmospheric conditions.

9.       Must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced environment and effectively deal with customers, management, employees, and members of the business community if all situations.