What are the responsibilities and job description for the Administrative Associate position at Seneca Resources, LLC?
Job Details
Role: Administrative Associate/Customer Service Representative
Location: 1600 W Monroe St Phoenix AZ 85007 United States
Employment Type: Contract (1 year)
Employment Type: Contract (1 year)
Position Description:
- Proficient in the use of a PC in a Windows environment and the Internet.
- Proficient in Google Suite applications (Gmail, Sheets, Docs, Drive).
- Keyboarding/typing speed of at least 40 WPM and 10-key skill.
- Skilled in customer service techniques, including conflict de-escalation and resolution.
Abilities:
- Ability to clear a comprehensive background and clearance process, including:
- Arizona tax compliance verification.
- Criminal background check through the FBI via Level One Fingerprint Clearance through the Arizona Department of Public Safety.
- Ability to work with a high degree of autonomy while also participating collaboratively as part of a team.
- Ability to handle confidential information and ensure appropriate sharing with internal and external stakeholders.
- Strong problem-solving skills, including:
- Collecting and analyzing relevant data.
- Identifying probable causes and logical outcomes.
- Developing and implementing effective solutions.
- Ability to learn and apply LEAN concepts, principles, and tools.
- Willingness and ability to embody ADOR s core values:
- Do the Right Thing
- Commit to Excellence
- Care About One Another
Selective Preferences:
- 1 years of experience working in a high-production environment.
- Previous experience with Continuous Improvement, Six Sigma, and/or LEAN methodologies.
- Customer service experience in a fast-paced environment, demonstrating professionalism and courtesy.
- Bilingual in English and Spanish (preferred).
Skills Required:
- Strong verbal, written, and active listening skills.
- Strong mathematical skills, including addition, subtraction, multiplication, division, percentages, and averages.
- Effective interpersonal, organization, and time management skills.
- Ability to manage multiple tasks simultaneously and work efficiently under pressure.
- Proficiency in:
- Windows-based PC environments.
- MS Office applications (Outlook, Word, Excel).
- Google Suite applications (Gmail, Sheets, Docs, Drive).
- Keyboarding/typing speed of at least 40 WPM and 10-key proficiency.
- Knowledge of customer service principles and practices.
- Familiarity with generally accepted accounting practices (GAAP) related to cash handling
About Seneca Resources:
Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida and Texas that service clients throughout the United States.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
