HR Shared Services Representative

Position Title: HR Shared Services Representative

Location: 14402 Franklin Avenue Tustin, California 92780

Hire Type: Contract

Job Description:

RESPONSIBILITIES

· Through telephone or email support, resolve questions or issues with the goal of resolving within defined timelines.

· Uses fundamental HR knowledge to research and resolve moderately detailed and complex issues that were unable to be resolved during first contact.

· Collaborate with subject matter experts or Centres of Excellence (COEs) to resolve inquiries and triages more complex questions and issues appropriately.

· Educates associates on company practices and tools, including but not limited to HR management, learning management, and timekeeping systems.

· Using excellent communication and customer service skills, provide accurate, consistent, and timely responses and explanations regarding HR-related questions and issues. Focused on setting expectation levels and demonstrating customer-driven ethics.

· Support of HR cyclical processes including but not limited to compensation, talent management, annual government report, and various other projects/ad-hoc requests.

· Perform audits of HR management system on a regular basis to ensure data integrity.

· Assist with data entry into the HR management system, including but not limited to entering associate transactions, general updates to associate records and position management maintenance.

· Assist with training new HR Shared Service Representatives on HRSS responsibilities.

· Develop and generate reports based on specific requirements from different departments.

· Performs additional duties as assigned by Management.

EXPERIENCE/TRAINING/EDUCATION: bachelor’s degree from an accredited college or university in HR, Business, or related field.

• 0-2 years relative experience working in Human Resources preferred.
• Working Customer Service experience is required.
• Working experience in HR systems is preferred.

COMMUNICATION SKILLS: This position requires the ability to read, write, and comprehend simple instructions, short correspondence, and memos. This position also requires the ability to effectively present information in one-on-one and small group situations. This position further requires effective organizational and interpersonal skills including written and verbal communication skills.

MATHEMATICAL SKILLS: This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This position also requires the ability to compute ratio and percent and to draw and interpret bar graphs.

REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. This position also requires the ability to deal with problems involving several concrete variables in standardized situations.

SKILLS/ABILITIES:

• Ability to comprehend and interpret HR and/or corporate policies and procedures.
• Ability to respond to common inquires or complaints from associates, co-workers and/or supervisors, as well as ask clarifying questions to ensure understanding.
• Ability to communicate with associates of all levels.
• Ability to learn and use technology to perform job requirements.
• Must adhere to and maintain strict confidentiality.
• Ability to solve problems involving several options in situations – intermediate analytical skills.
• Demonstrates organizational, prioritization, multi-tasking and follow up skills.
• Must be proficient in Microsoft Office (Excel, Word, PowerPoint, etc.) suite.
• Respond promptly to associate needs and requests for service and assistance.
• Must have a basic working knowledge of HR terminology and compliance.
• Must be able to work in a fast-paced team environment and manage change successfully through influencing others.
• Working knowledge of HR management systems preferred.

About Seneca Resources:

Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent

opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.