What are the responsibilities and job description for the Guest Room Attendant position at senecacasinos?
The Guest Room Attendant will be responsible for ensuring clean and orderly guest rooms while providing top quality customer service. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Service guest rooms using cleaning agents and equipment to ensure adherence to departmental policies.
- Remove, inventory, and replace soiled linens and prepare rooms for guest arrivals.
- Organize and/or replenish guestroom amenities.
- Maintain a clean and orderly cart with adequate supplies.
- Assist other departmental personnel as needed.
- Promote a positive public/employee relation at all times.
- Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
- Provide exceptional customer service to all patrons and communicate
sin a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff. - Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
- Must complete all required SGC Training programs within nine (9) months from commencement of employment.
- Attend all necessary meetings.
- Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
