What are the responsibilities and job description for the Housekeeping Floor Supervisor position at senecacasinos?
The Housekeeping Floor Supervisor oversees and assists with daily responsibilities of the Housekeeping front line personnel for the hotel. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Supervise assigned area to ensure guest rooms are serviced in accordance with established policies and standards.
- Monitor and report on guest room status, stock levels and problem situations within hotel.
- Regularly performs inspections of guest rooms and common/public areas within the hotel to ensure quality control.
- Coordinate distribution and collection of keys, beepers, and other equipment for the assigned area.
- Assist in hiring and evaluating employees. Administers established training programs.
- Adhere to Purchasing, HR, and TERO compliance requirements.
- Ensure top quality guest service.
- Perform work of subordinates as needed.
- Promote positive public/employee relations at all times.
- Participate as a panel member on SGC's Board of Review as needed.
- Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
- Provide exceptional customer service to all patrons and communicate
sin a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff. - Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
- Must complete all required SGC Training programs within nine (9) months from commencement of employment.
- Attend all necessary meetings.
- Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
