Slot Supervisor

JOB SUMMARY:

The Slot Supervisor is responsible for supervision of the Slot Attendants on an assigned shift and responsible for ensuring that the Slot Attendants are providing consistent high levels of customer service.  All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Responsible to work in conjunction with the Slot Shift Manager in the supervision of personnel and efficient operation of the facilities during an assigned shift.  Monitor employee personnel activities and take appropriate actions in support of efficient operations.                             
2. Observe activities in the Slot machine department areas watching for irregularities.  Ensure Slot Machines are functioning properly and the machines are being played legitimately.
3. Assign personnel to areas of the casino, schedules and monitors breaks in order to provide proper coverage and efficient service to Slot customers.
4. Assist in monitoring the payouts on the machines, to ensure that proper amounts are being paid to customers.
5. Act as signatory on jackpots as outlined by Internal Control Manual.
6. Must know and enforce all policies and procedures regarding the security of monies, parts, equipment and required documentation.
7. Utilize effective communication tools to ensure that consistent, accurate and timely information is provided through all shifts.
8. Ensure professional behavior and appearance are in compliance with established standards, rules, and regulations of the Slot Department and the Seneca Gaming Corporation.
9. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.  Understand and comply with all information security policies and procedures at all times.
10. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.  Maintain a professional work environment with supervisors, managers and staff.
11. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
12. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
13. Attend all necessary meetings.
14. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.  Hours are determined by a 24-hour schedule.