What are the responsibilities and job description for the Operations Support Coordinator position at SeneGence International?
The Operations Support Coordinator plays a crucial role in supporting the management of workflow across all areas of the business operation. This position is responsible for optimizing day-to-day activities and performance of the business, working closely with site leadership to align operations with customer needs. The Operations Specialist analyzes business operations, identifies areas for improvement, and implements strategies to enhance efficiency and effectiveness.
Essential Duties And Responsibilities
This position is designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required.
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, feel and/or use tape dispensing gun, reach with hands and arms to handle materials; and talk or hear. Specific vision abilities required by this job include acuity in color vision, close vision, depth perception, and ability to adjust focus.
The employee is frequently required to reach with hands and arms, push cartons across a skate conveyor; stoop, kneel, and is occasionally required to crawl. The employee must frequently lift and/or move up to 25 pounds. The employee is occasionally required to access product on floor or low shelves; and may operate a hand truck, pallet jack to move materials.
The employee must occasionally lift, move (in some cases drag items), slide, raise and/or place:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is sometimes exposed to moving mechanical parts. The noise level in the work environment is typically mild to moderate.
SeneGence is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
Essential Duties And Responsibilities
- Support the site leadership team in planning, organizing, and coordinating functions related to business operations.
- Interact with the production team and agency team on the front line.
- Collaborate with SeneCare to analyze complaint data and develop detailed plans for resolutions.
- Understand metrics for service delivery, actively participate in data gathering and key performance indicator (KPI) tracking, and support the team in achieving daily and hourly goals.
- Foster a team environment, promoting teamwork at all times.
- Effectively communicate across the organization, maintaining open lines of communication upwards, downwards, and horizontally.
- Utilize problem-solving techniques such as Root Cause Analysis and the 5 Whys to drive systemic problem resolution.
- Partner with the leadership team to develop new processes and procedures focused on reducing cycle time.
- Coordinate with cross-functional teams to achieve optimal work production across the organization.
- Other duties as requested by business need .
- High School Degree/GED preferred.
- Continuing education is a plus.
- 2-4 years of previous supply chain or logistics experience preferred.
- Experience with safety standards and working with best practices.
- Experience working in a team-based environment.
- Good verbal and written communication skills necessary to effectively interact with all levels within the facility and organization.
- Solid problem-solving and decision-making skills with a basic knowledge of decision-making processes.
- Must be capable of working outdoors in sunlight and higher temperatures on occasion. Must have the physical, emotional, and spiritual stamina to handle job-related issues and stress, and the ability to be on your feet for extended periods of time. Must be able to lift 35 lbs or more.
- Basic knowledge of Microsoft Excel and Word.
- Flexibility to work across all shifts to meet business needs.
- Detail-oriented, organized, and able to multitask.
- Responsible for all receiving in the system.
- Consistent and regular attendance is expected.
- Previous supply chain or logistics experience.
- Experience with an Enterprise Resource Planning/Warehouse Management and Automation System (ERP/WMAS) is a plus.
This position is designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required.
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, feel and/or use tape dispensing gun, reach with hands and arms to handle materials; and talk or hear. Specific vision abilities required by this job include acuity in color vision, close vision, depth perception, and ability to adjust focus.
The employee is frequently required to reach with hands and arms, push cartons across a skate conveyor; stoop, kneel, and is occasionally required to crawl. The employee must frequently lift and/or move up to 25 pounds. The employee is occasionally required to access product on floor or low shelves; and may operate a hand truck, pallet jack to move materials.
The employee must occasionally lift, move (in some cases drag items), slide, raise and/or place:
- Pallets from floor onto side, move up to 10 feet and return to original position at a weight up to 35 lbs.
- Cartons onto a cart to move materials within the fulfillment areas.
- Boxes weighing up to 25 lbs. from 5 inches off the ground up to 36 inches high and return to original position.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is sometimes exposed to moving mechanical parts. The noise level in the work environment is typically mild to moderate.
SeneGence is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
