Program Assistant

Title: Program Assistant

Purpose: The Program Assistant serves as the primary representative of the administrative office. This role involves overseeing the office reception area to ensure a professional and positive experience for members, clients, community partners, staff, and the public.

Responsibilities:

· Warmly and professionally greet and welcome members, clients, visitors, employees, and volunteers.

· Serve as a central point of contact for internal and external communication, directing inquiries to the appropriate departments or individuals while providing accurate information.

· Log phone calls into agency databases following established policies and procedures.

· Email staff as needed to return phone calls.

· Maintain a clean and organized reception area that reflects the organization’s values.

· Assist members and clients with scheduling services, including transportation, events, and trips.

· Anticipate and promptly address the needs of members, clients, and visitors, demonstrating attentiveness and empathy.

· Provide support to the Office Administrator as needed and requested.

· Act as a brand ambassador, positively representing the organization’s culture and values to members, clients, visitors, volunteers, and employees.

· Communicate effectively and accurately with members, clients, visitors, and volunteers by maintaining current knowledge of the agency’s news, including daily programming, trips offered, and special events.

· Conduct intake with new members, ensuring required paperwork is completed accurately and member photo is taken during intake.

· Enter intake information and member photos into the database.

· Be flexible and adaptable based on the changing needs of the office.

· Assist with serving lunch and other program services as requested.

Qualifications:

· Ability to work effectively in a fast-paced environment and remain calm in moments of stress or high-pressure situations

· Skilled at managing, organizing, and executing events and multiple projects simultaneously

· Excellent written and verbal communication skills

· Strong customer service and relationship-building skills

· Effective listening skills, mainly when offering customer support to seniors

· Strong organizational skills and attention to detail

· Quick learner who can adapt to new tools, technologies, and tasks.

· Proficient in Google Suite - Google Calendar, Gmail, and Google products such as One Drive, Docs, and Sheets.

· Skilled in Microsoft Office 365, including Word, Excel, PowerPoint, Publisher, and Outlook.

· Possess a positive can-do attitude

· Maintain a neat, clean, and professional appearance.

· Capable of lifting 50 lbs. and standing for extended periods when needed.

The workplace is business casual.

Training:

· On-the-job training

· Staff Meetings

· CPR certification

· Annual Evaluation

· Meal Training

· Bingocize

Join us as we strive to make a positive impact in our community through dedicated programming and support services. Your contribution as a Program Assistant will be vital in helping us achieve our mission.

Job Type: Full-time

Pay: From $12.00 per hour

Expected hours: 30 per week

Benefits:

• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $12