Guide Program Sr. Manager

Founded by Dr. Geiss in 2014, Senior Doc has grown into a leading provider of compassionate and personalized care for seniors. We are a rapidly expanding medical group serving the medical needs of seniors across multiple states. We pride ourselves on our outstanding reputation and commitment to excellence, particularly those with dementia, by integrating pharmaceutical expertise into our patient-centered approach. We strive to optimize medication therapy, ensuring safety and efficacy while minimizing risks associated with polypharmacy.

Manages the overall operations of the Care Navigation department for Brigade Health/Senior Doc entities in accordance with current CMMI GUIDE Program guidelines. This position monitors the end-to-end care navigation program, including the identification of eligible patients, patient assessment, data collection and submission, case load assignment, care coordination activities, and proper documentation. The individual will develop and maintain staffing ratios and productivity expectations across the care navigation team, identifying opportunities for increased efficiency and improved outcomes for patients. The Guide Program Director role has frequent contact with the administrative team, contracted providers, community resources, senior living communities and their staff, patients, and their families.

Roles/Responsibilities:

• Works with administrative and clinical management teams to develop and implement care navigation processes that support patient management and coordination of care with a specific emphasis on the CMMI GUIDE Program.
• Meets, as needed, with provider partners to understand patient care coordination needs and the associated available community-based resources.
• Analyzes data, productivity, and outcomes to develop recommended strategies to improve operations and enhance patient care; implements changes in conjunction with the management team.
• Acts as the liaison with relevant stakeholders to resolve problems that interfere with the efficient operation of the GUIDE program.
• Develops program performance standards and benchmarks in conjunction with the administrative and clinical management teams. Regularly monitors program performance against those benchmarks and prepares and implements steps to augment individual and program performance, as needed.
• Develops and maintains local repositories of community-based resources to be used to support care coordination activities.
• Defines methods for measuring program success and demonstrating program effectiveness in managing total cost of care; partner with clinical and administrative management team to identify proper data sources, KPIs, and measurement techniques.
• Performs other duties as needed.

Education:

Bachelor's Degree of Arts or Science or equivalent work experience required; BS in Nursing, Social Work, Gerontology preferred.

Qualifications:

5 to 7 years of experience in innovative care coordination or care navigation programs.3 to 5 years of experience with clinical assessment for patients with complex medical, emotional and social needs.

3 to 5 years of supervisory or management experience, management of care navigators/care coordinators preferred.

Pay Range: $85,000 - 110,000 annually