Join a team that makes a difference in the lives of our clients and their families.
If you are looking for a career that offers professional growth, a positive work environment with team morale and camaraderie, a team that supports each other to impact the growth and success of their company and allows our clients to age in the comfort of their homes while helping them keep and gain their independence, Senior Helpers of Baltimore is the company for you.
The Scheduler is an integral part of the team as this role communicates often with clients and / or family, and caregivers on a daily basis.
This is a fast paced environment, where matching the appropriate skill level of the caregiver to the client's needs based on the care plan, is a priority.
Cultivating and fostering positive relationships and responding to the caregivers and clients quickly, in a professional, courteous manner .
Working with the Care Team Compliance Manager (CTCM) to ensure the schedule is fulfilled on a daily basis, minimizing lost hours, and maintaining a high level of client satisfaction.
This position is an office role, Mon-Fri, 830a-5p.
Enjoy Our Job Benefits :
- 401(k) matching
- Health Insurance
- Dental Insurance
- Vision Insurance
- Short team & Long-term Disability
- Paid Time Off
- Life Insurance
- Bonus structure
- Varied Discount Programs
Why Work for Senior Helpers?
Great Place to Work® Certified —91% of our employees say Senior Helpers is a great place to work.We understand that our employees are with us to keep our business running and moving forward .
Autonomy —We encourage our team members’ independence and believe in our team to complete their job duties without micromanagingTask Variety —We provide an engaging workday that uses your various skill sets to avoid monotonyGeneral Duties and Responsibilities but not limited to :
Manages workload based on goals, initiative, and prioritization.Answer incoming calls and triage to appropriate team member.Collaborate with the CTCM in scheduling caregivers based on the clients plan of care.Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and / or “call-outs” arise.Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client / family.Track and record in home care scheduling software all scheduling changes and notes on caregiver shift changes, or client shift changes.Perform paid on-call duty averaging one week per month.Communicate and provide input to the internal staff on hiring needs on a regular basis.Assist CTCM in maintaining and updating caregiver file documents.Ensure client authorizations are maximized.Collaborate with CTCM to identify and solve problems; use initiative and good judgment to reach quality decisions.Coordinate shift back-fill activities in the event of caregiver tardiness or absences.Act as point of contact with client family regarding schedules.Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.Work in conjunction with supervisor in resolving complaints, incidents, and injuries.What We’re Looking For Our Scheduler to Have :
High School Diploma or equivalent (GED) is required, Associate’s degree preferredPrevious experience in customer service preferredMinimum of one year in a staffing / scheduling / logistics position preferredKnowledge of general home care / healthcare staffing preferredExcellent organization and communication skillsQuick-thinking and astute decision-making skillsTeam player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independentlyMust have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environmentExcellent problem-solving and creative-solution abilitiesWe are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news
