What are the responsibilities and job description for the Client Service Professional position at Senior Helpers - Elmwood Park, IL?
Position Summary:
The Client Service Professional (CSP) plays a vital role in ensuring exceptional client care and service delivery by managing caregiver scheduling, communicating with families, conducting care follow-ups, and supporting the overall client experience. This individual must be compassionate, organized, responsive, and able to thrive in a fast-paced environment.
Key Responsibilities:
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Serve as the primary point of contact for assigned clients and families, ensuring timely and clear communication.
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Coordinate and schedule caregiver shifts based on client needs, preferences, and staff availability.
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Ensure all care plans are up to date and followed by caregivers.
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Conduct regular client check-ins and satisfaction calls to monitor service quality.
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Document client communications, changes in condition, and service concerns in the system.
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Collaborate with the recruiting and training teams to ensure appropriate caregiver-client matches.
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Respond to service issues, schedule changes, and emergencies with urgency and professionalism.
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Assist with onboarding new clients and gathering necessary paperwork and assessments.
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Maintain compliance with all state and agency policies regarding care documentation and privacy.
Required Qualifications:
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High school diploma or GED
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2 years of experience in a client-facing, scheduling, or administrative role (preferably in healthcare, senior care, or home services)
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Excellent written and verbal communication skills
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Proficient with Microsoft Office and client management software (e.g., ClearCare/WellSky)
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Strong organizational and time management skills
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Ability to handle multiple priorities under pressure
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Empathetic, service-minded, and solutions-oriented
Preferred Qualifications:
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Associate’s or Bachelor’s degree in Healthcare Administration, Social Work, Gerontology, or a related field
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3 years of experience in senior care, home health, or client services
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Bilingual (Spanish)
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Familiarity with Medicaid Waiver, VA benefits, or long-term care insurance processes
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Experience conducting client assessments or participating in care planning
Working Conditions:
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Office-based with required home visits to clients
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On-call availability may be required during certain hours
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Reliable transportation and valid driver’s license required
