What are the responsibilities and job description for the Client Services Coordinator position at Senior Helpers – Hershey, PA?
Senior Helpers is the nation's premier provider of in-home senior care, and the first national in-home care company to be recognized as a GREAT PLACE TO WORK 5 YEARS IN A ROW! Senior Helpers culture is based on strong core values, recognition of achievements, and respect!
We are actively looking for a full time Client Services Coordinator, based in our Cleona office to support our clients in Lebanon, Dauphin and surrounding counties.
Primary Responsibilities
- Responsible for Day 1 Intros of Caregivers to Clients in their homes
- Calls Clients after Day 1 to ensure appropriate fit and overall satisfaction, and remedies any concerns
- Responsible for 30/60/90 day follow-up with client (or their family) to ensure continued satisfaction of services
- Periodically performs reassessment of existing clients to determine if care plan needs to be adjusted due to changing conditions with the client’s mental and physical state
- Updates and Maintains Client Records for all Client Services related activities
- When in the office, takes service inquiry calls and assists in scheduling assessments for prospective clients
- Works with the Care Manager on any client satisfaction issues through remediation
- Perform on-call duties as assigned by the Care Manager
- Other duties as assigned.
Qualifications
- College degree preferred with one year of related work experience in the Home Care Industry, or 5 years relevant work experience in the Home Care Industry.
- Minimum of 6 months experience in a customer service role.
- Must be willing to drive to client’s homes as needed within the territory (Lebanon and Dauphin counties, and West Berks and West Schuykill counties).
- Must have excellent phone skills and follow-up skills with prospects, clients and client families
- Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
- Proactive problem prevention and issue resolution leadership ability
- Proficiency in Microsoft Word, Excel, Internet, and Outlook required
- Ability to learn other software programs quickly
- Ability to work independently and as part of a team
Benefits:
- Starting Salary of $45,000
- Bi-weekly performance based bonus (potential of up to $3,250 per year on top of salary!)
- Commission potential
- Eligible for Medical, Dental, Life Insurance, Short Term Disability Insurance and more after 30 days
- 2 weeks paid vacation 8 paid company holidays
- On-Call Pay
Salary : $3,250 - $45,000
