What are the responsibilities and job description for the Client Service & Care Team Manager position at Senior Helpers Honolulu?
Company Description
Senior Helpers® is a premier provider of non medical in-home senior care, with a location in Honolulu, HI. Our services cater to a wide range of seniors, offering specialized care for chronic diseases and companion services for daily activities. We have a strong presence not only in Oahu but also across the country.
Role Description
This is a full-time on-site role for a Client Service Manager at Senior Helpers Honolulu. The Manager will be responsible for managing and developing client services, ensuring customer satisfaction, managing team communication, handling clients and caregiver retention, and managing growth of hours for new and current clients.
Primary Responsibilities
- Takes service inquiry calls and follows up with leads to meet client conversion targets.
- Ensure clients and their families are satisfied with the Senior Helpers services, including online reviews, and work to find solutions with the appropriate employees and/or family members.
- Visit clients on a systematic basis to assess the quality of services as well as client and family satisfaction.
- Adapts and communicates the client care plans as needed.
- Communicate with the Scheduler or Care Coordinator if caregivers need to be changed.
- Generates internal growth each month consistent with company goals.
- Seeking opportunities to enhance seniors’ quality of life through various service offerings.
Qualifications
- Client Services skills
- Excellent Communication skills
- Solution oriented. Creative and innovative problem-solving skills.
- Ability to prioritize in a fast pace and changing environment
- Experience in business development
- Strong organizational and leadership skills
- Previous experience in the senior care industry is a plus
- Bachelor's degree in Business Administration, Sales or related field
Compensation
Base salary performance-based bonus