What are the responsibilities and job description for the Client Relation Manager ( Marketing, Sales, and Operations) position at Senior Helpers of Warrenton?
Senior Helpers of Warrenton is seeking a Client Relations Manager. If you're looking for a place where you can apply your skills and experience to make a meaningful impact every day, come join our fast-growing team!
The Client Relations Manager will spearhead our marketing initiatives, foster business growth, and cultivate strong relationships with clients or referral sources in Warrenton, Culpeper, and neighboring cities. The ideal candidate will have a comprehensive understanding of the local market and established relationships with hospitals, social workers, and other healthcare professionals. This role requires expertise in marketing, sales, and office operations.
Caregiver Benefit:
- Flexible Schedule
- Competitive Wages
- Medical and Life Insurance
- Paid Training and Development
- Dental, vision, and Advantage Core Health Insurance Options
- Critical Illness and Telehealth Plan
- Growth Opportunities and Work/Life Balance
- Team Support
- Great Place to Work® Certified
Perks and Supplemental Pay:
- Holiday pay - (only if you work on a holiday)
- Overtime pay
- Additional weekend pay - (only if you work on a weekend)
- Orientation and training pay
- Paid Time Off
- Pay On Demand
- Bonus structure
- ZayZoon partnership - Earned Wage Access (EWA)
Responsibilities include but are not limited to:
- Manage the day-to-day operations and provide daily support and leadership to care and office teams.
- Strategize, organize, and direct business operations to achieve goals, directives, and vision. and mission of the company.
- Formulate strategies for both new and existing partnerships, joint ventures, and/or alliances.
- Negotiate and influence to ensure revenue growth.
- Participate in the development and implementation of specific strategies that will ensure high-quality client care and effective utilization of resources, for growth and financial viability.
- Ensure optimal client satisfaction and experience.
- Ensure staffing and recruitment initiatives meet and support business needs.
- Oversee, training, and development of client care and caregivers.
- Adhere to federal, state, and local compliance practices.
- Adhere to processes and practices around company administration and policy.
- Oversee accurate timekeeping and records; collaborate with Payroll.
- Maintain awareness of the competitive landscape. Identify opportunities for market and client expansion, as well as new business development.
- Perform other tasks as assigned or needed.
Qualifications:
- Bachelor's Degree preferred (or equivalent combination of 5 years of relevant work experience)
- Min. 3 years of operations and employee management experience required
- Senior care experience is strongly preferred.
- Demonstrable sales, sales development, marketing, office operations and sales management experience
- Possess a strong business acumen.
- Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.
- Proactive with foreseeing potential issues and providing multiple resolutions
- Strong collaboration skills with both subordinate teams and corporate partners
- Proficiency in Microsoft Word, Excel, Internet, and Outlook required.
- Ability to learn software programs quickly.
We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news.
