What are the responsibilities and job description for the Office Administrative Assistant position at Senior Helpers of Warrenton?
Senior Helpers of Warrenton has an immediate opening for a professional, responsible, reliable, and compassionate Office Assistant with a positive attitude and impeccable customer service skills. This is a Full-time or Part-time position; we are seeking candidates who not only thrive on helping others but also understand the value of teamwork in a fast-paced environment.
At Senior Helpers of Warrenton, we provide care and comfort at home to seniors. Each of us is a caregiver at heart. Every team member contributes to our mission of delivering exceptional in-home care every day. We are proud to be part of a franchise system that is the first and only national in-home care provider to receive certification as a Great Place to Work.
If you're looking for a home with a company where you can put your skills and experience to work, make a difference every day, and pursue your goals for the future, we look forward to hearing from you. Join our fast-growing team!
Requirements:
- Education - High School and above
- Technical Proficiency: Skilled in Microsoft Word, Excel, and computer literate
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to handle sensitive and confidential information with discretion.
- Proficiency in Microsoft Office Suite and customer management software.
- Empathy and understanding of the needs of individuals receiving home care.
Key Responsibilities:
The position requires someone personable, dependable, and responsible, with excellent organizational verbal and written communication skills.
- Greeting clients and ensuring they feel welcomed and comfortable
- Maintaining the front desk area to ensure a tidy and professional environment
- Staying calm under pressure and addressing client concerns as they arise
- Professionally respond to incoming calls, emails, and messages from clients regarding our home care services.
- Provide accurate information about services, pricing, and procedures, addressing any questions or concerns.
- Assist with scheduling appointments, coordinating caregiver shifts, and managing any changes or cancellations.
- Assist with caregivers and office staff recruitment process and paperwork
- Handle and resolve client complaints and issues promptly and professionally, ensuring client satisfaction.
- Maintain accurate records of caregiver interactions, requests, and feedback from clients
- Work closely with care coordinators, caregivers, and other team members to ensure seamless service delivery and effectively address client needs.
- Conduct follow-up calls to ensure client satisfaction and gather feedback for continuous improvement.
- Prepare and process necessary documentation, including service agreements and care plans.
- Adhere to company policies, procedures, and regulatory requirements related to home care services.
At Senior Helpers of Warrenton, we truly care about our staff.
- Great Place to Work® Certified
- Competitive wages and flexible schedules
- Medical and Life Insurance
- Advantage core and health plan options
- Paid Training and Development
- Dental, vision, and health insurance options (full-time 40 hrs and part-time 20 hrs )
- Discount plan, critical illness, telehealth, perks and benefits
- Mileage Reimbursement
We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers of Warrenton. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
