Client Care Manager, RN

Senior Helpers of Fargo is looking to hire a Client Care Manager, RN. The Client Care Manager, RN will oversee the care of clients and monitor aides. This includes performing nursing assessments and reassessments at required intervals; writing, monitoring, and updating care plans for clients for the home care agency. This position will develop care plans and aid training specific to the client's medication conditions (i.e. CVA, MS, ALS, CHF, COPD, DM). In addition, the RN may perform skills assessments for the home care aides. The Client Care Manager, RN may also perform medication management, wound care and diabetic foot care for current clients. 

Reports to: Operations Manager and/or Owner

Job Duties:

• Utilize professional assessment skills to identify physical, mental, and psychosocial needs of client and be able to develop a care plan to meet these needs in a multi-disciplinary approach
• Act on client’s behalf to ensure client rights
• Conduct home safety assessment and recommend modifications and DME to ensure client fall risks and other safety concerns are minimized 
• Has a regular communication process for new clients that may include caregiver introductions, first day of service calls, and visit(s) within the first 30 to 90 days of service
• Visits clients on a systematic basis to assess the quality of services as well as the client and family satisfaction. Spends approximately two to three days out of the office reassessing clients and managing client visits in the hospital, rehabs, facilities, etc.
• Adapts and communicates the client care plans as needed
• Communicates with scheduler or Care Team Manager if caregivers need to be changed   
• Generates internal growth each month consistent with company goals
• Completes assessments and reassessments using LIFE Profile
• Updates the client retention dashboard on a weekly basis and creates a plan for replacing lost hours and proactive care management weekly
• Takes service inquiry calls and follows up with leads to meet client conversion targets 
• Seeks opportunities to enhance seniors’ quality of life through various service offerings
• On call rotation approximately 1 weekend per month to ensure priority level 1 client shifts are staffed
• Other duties as assigned

Qualifications: 

• Registered Nurse, licensed in ND/MN and three years of related work experience strongly preferred
• Current TB Test
• Must maintain CEU requirements as required by the Board of Nursing
• Valid Driver's License and reliable transportation
• Minimum of one year experience managing clients 
• Previous industry experience preferred 
• Must have exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Must have excellent verbal communication skills and follow-up skills with prospects, clients, client families, and referral sources
• Ability to quickly build rapport
• Creative and innovative problem-solving abilities
• Proactively prevent and resolve issues
• Ability to visit client homes in the assigned territory 
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required
• Ability to learn other software programs quickly
• Ability to work independently and as part of a team

Job Benefits:

• 401(k) 
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short-term Disability
• Paid Time Off
• Life Insurance
• Pay On Demand     
• Bonus structure

Why Work for Senior Helpers?

• Great Place to Work® Certified
• Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging
• Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony

About Senior Helpers of Fargo:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news.