Administrative Assistant/Scheduler

Senior Helpers is currently seeking a Scheduling Coordinator to work in their Peachtree City office.

As a member of Senior Helpers Scheduling team, you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their families and our employees.

Senior Helpers is proud to be the first and only national in-home care provider to receive certification as a Great Place to Work. Our HHAs (Home Health Aides) and staff are treated with respect in an inclusive environment, enjoy employee pride and camaraderie, and recognize that the work they do makes a real difference for our clients.

Primary Responsibilities (including, but not limited to):

• Under direct supervision of the office manager and with input from the Client Services Manager (CM) where appropriate, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day
• Track and record in ClearCare all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with the CM or OM on a regular basis as determined by the CM
• Accept on-call duty averaging one week per month and as directed by the Office Manager or Caregiver Manager
• Communicate with the CM or OM to Hire for the Void on a regular basis
• May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in ClearCare. Collects new documents as directed, notifies CM when new documents cannot be obtained
• Audits timecards on a regular basis to ensure hours match scheduled hours

Qualifications

• Minimum of one year in a scheduling position
• Professional experience in the field of customer service
• Skills: administrative assistant/receptionist, scheduler/clerical, appointment scheduler/front desk receptionist, office assistant/medical scheduler
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast-paced environment
• Excellent problem-solving abilities

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Work Location: In person