Great companies need great leaders. The Care Team Manager (CTM) will be responsible for overseeing, managing, and developing caregivers for Senior Helpers of Polk County. This will include all caregiver hiring, on-boarding, recognition programs, training, and performance improvement.
Job Benefits :
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Life Insurance
- Pay On Demand
- Bonus structure
- Varied Discount Programs
Why Join Us?
Great Place to Work® CertifiedAutonomy —We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.Task Variety —We provide an engaging workday that uses your various skill sets to avoid monotony.Job Duties :
Develop and execute caregiver recruiting strategies (online postings, community outreach, job fairs) to ensure a continuous pipeline of qualified candidates.Ensure that applicants have been adequately screened, and that orientation / hiring sessions are comprehensive, according to standards, and conducted for all new hires.Interviews and on-boards caregivers.Instructor for Senior GEM’s corporate training program, teaches all new hires as part of orientation.Collaborate with the Caregiver Mentor to identify training gaps and develop targeted curriculum to enhance caregiver skills.Overall management of the caregivers, including performance improvement, development, and implementation of caregiver training programs using corporate approved training systems.Act as a primary point of contact for caregivers regarding concerns, work environment issues, and conflict resolution.Collaborate with the Caregiver Mentor to conduct quality assurance supervisory visits on each caregiver, quarterly, to ensure care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations.Creates and manages morale-building recognition programs for the caregivers, such as Caregiver of the Month, acknowledgements of high-level performance, and training completions.Manages all caregiver call-outs, late arrivals, early departures; takes appropriate action based on the Occurrence Policy.Manages, coaches, motivates, and supports Caregiver Mentors, collaborating with the Caregiver Mentor to effectively drive down caregiver turnover.Qualifications :
Proven experience in caregiving, healthcare, or a related field; previous supervisory or managerial experience preferred.Strong leadership and communication skills, with the ability to motivate and guide a diverse caregiver workforce.In-depth knowledge of caregiver regulations, compliance standards, and best practices in care delivery.Demonstrated ability to create and deliver training programs, including virtual and in-person sessions.Excellent organizational and time-management skills, with attention to detail in record-keeping and compliance.Proficiency in basic computer applications (e.g., Microsoft Office) for documentation and reporting.Ability to work independently, make sound decisions, and escalate issues when necessary.About Senior Helpers of Polk County :
We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.
We are proud to be an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.
