What are the responsibilities and job description for the Client Service Representative position at Senior Helpers?
Job description
Ready for a NEW Career as an Office Professional with Weekends Off!
As a relationship builder/problem solver you will have the opportunity to make a difference in our local community. Through extensive phone contact and using your ability to multi-task, you will help Senior Helpers of Greensburg keep seniors independent and living in the place they call home. Since you are organized, have exceptional people skills, and understand how to communicate with people from a wide variety of backgrounds, we want to you to work with us. Please submit a resume and cover letter.
HOURS: 40 hours per week, Full-Time
SCHEDULE: Monday – Friday 8:30AM – 4:30PM plus limited on-call hours required; Weekends Off
Primary Responsibilities
- Promote teamwork and support the needs of our valued caregivers
- Consistently exceed the needs and expectations of all clients
- Maintain detailed understanding of clients’ needs and caregivers’ skills
- Schedule caregivers for assignments
- Solve client and caregiver issues
- Be available for on-call rotation
- Answer and handle incoming phone calls
- Continuous follow ups with caregivers and clients
- Respond to all client and caregiver concerns in a timely and professional manner
- Develop and maintain care plans for all clients
- Kick off client-caregiver starts at the client homes
- Assist with special projects, as assigned, and other duties necessary in the day-to-day operation of the business
Requirements
- Organized and detail-oriented
- Outstanding communication skills
- Ability to work well in a TEAM environment
- Critical thinking and a passion for problem solving
- Proficiency in Microsoft Office, specifically Word, Excel and Outlook
Job Type: Full-time
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Greensburg, PA 15601: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Associate (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Paid time off
Compensation Package:
- Bonus opportunities
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Greensburg, PA 15601 (Preferred)
Ability to Relocate:
- Greensburg, PA 15601: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $20
