Care Manager/Case Manager

COMPANY SUMMARY

If you have a passion for directly helping people and tangibly impacting their lives, Senior Home Companions “SHC” could be a wonderful place for you. SHC serves older adults in Indiana and Florida with our unique blend of personalized assistance. From providing friendship and companionship to hands-on personal care, SHC connects clients with a full spectrum of support that allows seniors to remain in the home of their choice with purpose and dignity. SHC is a private, local company.

JOB SUMMARY

A Care Manager with Senior Home Companions is a dynamic individual who loves helping people, has a big heart and demonstrates outstanding follow up. He/she creates deep connections with clients, and their families, by tailoring homecare solutions and coordinating resources to support clients’ full & meaningful lives. Our mission of creating active & engaged lives through exceptional care is kicked off by an engaged Care Manager.

He/she is responsible for ensuring that the SHC team understands clients’ needs for ongoing care and that caregivers are coordinated appropriately. The position requires an ability to be flexible and have strong communications skills, organizational and prioritization skills. He/she communicates and documents important information regarding caregiver and client feedback to the team. This dynamic role offers the opportunity to connect clients with caregivers in a way that fosters relationships and exceeds client’s expectations.

CARE MANAGEMENT RESPONSIBILITIES

• Be an advocate for clients by offering resources that align with the client’s needs
• Coordinate care plan development and implement care plans for clients to establish goals for care based on individual preferences
• Facilitate in-person introductions between caregivers and the client and/or family involved in the care emphasizing that the approach to the client’s care will be collaborative
• Collect input from all professionals involved with client’s care in order to develop a comprehensive approach to the care being provided. Visit and speak to all individuals involved (providers, family, etc.) in care on an ongoing basis\
• Collaborate with key partner agencies to ensure successful start of care
• Complete follow-up and quarterly survey visits with assigned clients
• Identify safety and risk issues present in client’s environment to assist clients
• Collaborate with Client Coordinators to ensure care is exceeding expectation

BENEFITS

• Dental insurance
• Health insurance
• Health Savings Account
• Paid Holidays
• On-site gym
• Paid time off
• Referral program
• Vision insurance

• Bachelor’s degree in a related field preferred
• Minimum two to four years relevant work experience preferred
• Passion for coming alongside older adults and supporting their journeys
• Knowledge of the home care industry, senior housing and resources for seniors preferred
• Excellent verbal and written communication with strong interpersonal skills. Be a good listener, articulate, good listener and empathetic.
• Must have a high level of professionalism and integrity.
• Must appropriately handle confidential information and follow HIPPA requirements.
• Strong critical thinking and analytical skills. Detailed oriented.
• Ability to identify and implement key opportunities for improvement
• Skilled at quickly developing relationships and loyalty with a client-service oriented approach
• Computer skills: Microsoft office, comfortable in learning client care management software systems

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be requested by individuals with disabilities to allow them to perform the essential functions.

• Exchange information and communicate verbally and by written word
• Must be able to read, write, and comprehend English
• Demonstrate active listening skills
• Specific vision abilities include close vision, distance vision, depth perception, and ability to adjust focus
• Ambulate on rough surfaces and climb stairs
• Sit for prolonged periods of time
• Occasional driving
• Occasional walking and standing
• Occasional bending, kneeling, crouching, reaching, pushing, pulling
• Demonstrate manual dexterity
• Lift or move up to 25 lbs