Residency Counselor

When you work at Green Country Village Senior Living, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life!

Green Country Village is recruiting for a hospitality focused Residency Counselor to join our team! This position is responsible for working with the Director of Sales & Marketing to successfully build occupancy thru sales and move ins. Supports the Director of Sales & Marketing in generating inquiries, handling prospects, conducting tours, entering and utilizing data entered into the lead management system and other activities necessary to achieve budgeted census goals.

Here are a few of the daily responsibilities of a Residency Counselor

• Work closely with the Director of Sales & Marketing to plan and implement lead-generation activities that result in generating sufficient qualified inquiries to meet move-in goals.
• Handle inquiries to the community via phone or drop-in. Must be able to quickly establish rapport and complete a thorough discovery to address prospect needs.
• Follow the ExSell with LCS sales process and utilization of ExSell Connection Sheets.
• Conduct tours of the property. Able to effectively overcome objections and ask for the sale.
• Conduct personal follow-up with variety of prospects. Able to identify and make recommendations for addressing objections/needs.
• Complete paperwork and data entry into the lead management system on a daily basis.
• Keep up-to-date on competition including their strengths and weaknesses. Identify ways to overcome any objections.
• Actively participate in any in-house marketing events.
• Actively participate in generating resident and prospect referrals
• Actively participate in any community outreach efforts.
  
  

Here are a few of the qualifications we need you to have

• Bachelor's degree (emphasis in sales/marketing preferred).
• Two years' experience in marketing/sales.
• One year experience in senior housing or healthcare-related field.
• One year experience in hospitality preferred.
  
  

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!

EEO Employer

Please see full job description and starting pay below;

Starting Pay: $22/hr

Residency Counselor-Green Country Village

Position Title: Residency Counselor

Department: Marketing

Exempt Status: Non-Exempt

Supervisor: Marketing and Sales Director

General Summary

The Residency Counselor is responsible for sales and closing activity that meets or exceeds expectations. The Residency Counselor manages the sales process from inquiry to residency by effective representation, negotiation and promotion of the community to the individual consumer and influencers.

PRINCIPLE DUTIES

Essential Job Duties

• Meets and exceeds personal sales expectations
• Manages the sales process from initial inquiry to residency by effectively promoting the community to the prospect. Facilitates the process by understanding needs and independently making recommendations based on key information provided.
• Negotiates obstacles and issues by understanding client needs and collaborating with community management.
• Effectively responds to new inquiries in a timely manner
• Independently manages prospect inquiries and ensures that timely follow through is maintained in accordance with designated time frames
• Utilizes Salesforce effectively by promptly inputting data and uses the system to manage assigned lead base
• Uses Direct Sales Performance Indicators (DSPI's) to set goals and independently diagnose areas of strength and needed improvement
• Generates adequate presentations by effective prospecting. This can include phone outs, referral generation, use of e-mail, home visits, etc.
• Staffs the office to meet business needs which may include evenings, weekends and holidays
• Communicates with key influencers to facilitate a timely commitment to the community
• Participates in marketing events as directed by the Marketing and Sales Director
• Understands and articulately represents all documents related to residency, including Residency Agreement, Disclosure Statement, etc.
• Provides feedback to community leadership regarding information learned through the sales process that can impact strategies to grow occupancy.
• Assumes responsibilities for personal work areas and maintaining areas in a presentable manner
• Implements Extraordinary Impressions best practices in the marketing office and influences hospitality focused environment throughout the community
• Maintains a professional appearance at all times
  
  

HOSPITALITY FOCUS

The Green Country Village Community Fully Embraces a Culture Of Hospitality. To That End, We Include The Following Hospitality Promises As a Guide For Our Interpersonal Interactions With Residents, Co-workers, And Guests

• We greet residents, employees and guests warmly, by name and with a smile.
• We treat everyone with courteous respect.
• We strive to anticipate resident, employee and guest needs and act accordingly.
• We listen and respond enthusiastically in a timely manner.
• We hold ourselves and one another accountable.
• We embrace and value our differences.
• We make residents, employees and guests feel important.
• We ask "Is there anything else I can do for you?"
• We maintain high levels of professionalism, both in conduct and appearance, at all times.
• We pay attention to details.
  
  

WELLNESS FOCUS

Green Country Village employees are expected to promote a healthy community culture for all residents and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure and exceed residents' wellness needs relating to their mind, body and soul, which may also have a positive effect on the employees, as a result.

Qualifications

• Experience in all Microsoft Office Applications
• Excellent verbal and written communication skills
• Solid presentation skills (small and large group)
• Strong closing skills
• A Bachelor's Degree or equivalent. One year of sales experience
  
  

Physical Requirements / Working Conditions

Normally works in well-lit, comfortable surroundings. Must be able to concentrate with frequent interruptions. Must be able to walk for up to 75% of the workday. Must be able to tour through the entire building including the ability to push an individual in a wheelchair. Must be able to bend and stoop and be able to lift and carry up to 25 pounds independently.