Agent Resource Specialist

Senior Marketing Specialists is seeking career-minded employees that are interested in financial independence with the opportunity to make a difference in their lives and the lives of others from our Columbia, MO office.

Job Summary
Join our dynamic team in a pivotal role designed for a detail-oriented and motivated professional ready to make an impact. As an integral member of our organization, you will oversee crucial administrative tasks, support our agents, and manage processes that ensure seamless operations. Your ability to multitask in a fast-paced environment, paired with excellent communication and organizational skills, will be key to your success. Prior experience in customer service or administrative roles will provide a strong foundation for excelling in this position.

Primary Responsibilities:

• Coordinate and process paperwork with insurance carriers on behalf of agents and agencies.
• Serve as a point of contact for agent inquiries, providing timely support and assistance via phone and email.
• Ensure the smooth progression of applications and beneficiary enrollments by maintaining clear communication with agents and carriers.
• Monitor and track contract statuses submitted by insurance agents, ensuring all required steps are completed.
• Verify compliance with key requirements to facilitate Medicare Advantage and other Medicare product sales.
• Analyze large, sensitive files to identify discrepancies, resolve issues, and maintain data integrity.
• Compile, track, and report production metrics to support informed decision-making.
• Provide coverage for receptionist duties on a rotating schedule, including breaks, lunches, and vacations.

Primary Skills & Requirements:

• Exceptional multitasking ability in a fast-paced, dynamic environment.
• Proven experience in customer service and/or administrative roles.
• Proficiency with Microsoft Office applications, especially Excel.
• Willingness and aptitude to quickly learn proprietary systems and tools.
• Outstanding verbal and written communication skills, with strong attention to detail and professionalism.

No Insurance Experience is Required.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Ability to Commute:

• Columbia, MO 65201 (Required)

Ability to Relocate:

• Columbia, MO 65201: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000