What are the responsibilities and job description for the Customer Service Representative position at Senior Resource Group?
Company Description
Job Description
We are looking for people with a great personality and attitude that would like to help our customers as they begin to discover our best in class senior living communities. You will work out of our beautiful corporate office in Solana Beach while providing customer service via telephone and email. Don’t worry, this is not a telemarketing job!
Great benefits and bonus opportunities available.
Senior Resource Group recognizes the value of dedicated, well trained workforce. When an employee demonstrates their commitment to SRG by completing all components of our Employee Growth Program (SynRGy), they are eligible to apply for tuition reimbursement through our Investing in You program.
Qualifications
All your information will be kept confidential according to EEO guidelines.
Senior Resource Group is an equal employment opportunity employer. We do not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws, and we prohibit harassment of applicants or employees based on any of these protected categories. We comply with all applicable federal, state and local laws, including but not to limited, respecting consideration of unemployment status in making hiring decisions. Completing an application does not guarantee that you will be offered a position.
Note to Applicants: Smoking is prohibited in all indoor areas of Senior Resource Group unless designated smoking areas have been established by a particular office in accordance with applicable state and local law.
- This is a hybrid position
- Full Time: Thursday - Monday 10am-7pm PST
- The anticipated wage range for this position is $19 - $21 / hour
Job Description
We are looking for people with a great personality and attitude that would like to help our customers as they begin to discover our best in class senior living communities. You will work out of our beautiful corporate office in Solana Beach while providing customer service via telephone and email. Don’t worry, this is not a telemarketing job!
Great benefits and bonus opportunities available.
Senior Resource Group recognizes the value of dedicated, well trained workforce. When an employee demonstrates their commitment to SRG by completing all components of our Employee Growth Program (SynRGy), they are eligible to apply for tuition reimbursement through our Investing in You program.
Qualifications
- Previous experience working within a customer service role
- Excellent communication (especially listening), administrative and interpersonal skills are of great importance
- Knowledge of customer platform ticketing systems
- Good computer skills are required with a good knowledge of Microsoft package
- Be fluent in English and have an excellent standard of written and spoken communication
- Be enthusiastic and dedicated to providing excellent customer service
- Good organisational abilities
- Ability to multi task and manage own time/projects
- An aspiration for continuous improvement
All your information will be kept confidential according to EEO guidelines.
Senior Resource Group is an equal employment opportunity employer. We do not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws, and we prohibit harassment of applicants or employees based on any of these protected categories. We comply with all applicable federal, state and local laws, including but not to limited, respecting consideration of unemployment status in making hiring decisions. Completing an application does not guarantee that you will be offered a position.
Note to Applicants: Smoking is prohibited in all indoor areas of Senior Resource Group unless designated smoking areas have been established by a particular office in accordance with applicable state and local law.
Salary : $19 - $21
