What are the responsibilities and job description for the In-Home Care Service Coordinator (Scheduler) position at Senior Solutions (Senior Solutions At Home, Inc.)?
Description
Join Our Team as a Service Coordinator - Make a Difference in Senior Care!
Are you a problem-solver with a passion for customer service? Do you thrive in fast-paced environments and enjoy helping others? If so, you may be a great fit for the Service Coordinator position with Senior Solutions Home Care!
At Senior Solutions, we provide exceptional care to seniors in need, and we're looking for a dedicated Service Coordinator to help ensure that our clients and caregivers receive the best service and support possible. As the primary point of contact for clients, caregivers, and other external contacts, you will play a vital role in coordinating care schedules, addressing concerns, and keeping everything running smoothly in the scheduling systems.
What You Will Do
We are an equal opportunity employer and encourage applications from all qualified individuals. We are dedicated to fostering a workplace that reflects the diversity of our community. Know Your Rights, Employer Postings
Requirements
Join Our Team as a Service Coordinator - Make a Difference in Senior Care!
Are you a problem-solver with a passion for customer service? Do you thrive in fast-paced environments and enjoy helping others? If so, you may be a great fit for the Service Coordinator position with Senior Solutions Home Care!
At Senior Solutions, we provide exceptional care to seniors in need, and we're looking for a dedicated Service Coordinator to help ensure that our clients and caregivers receive the best service and support possible. As the primary point of contact for clients, caregivers, and other external contacts, you will play a vital role in coordinating care schedules, addressing concerns, and keeping everything running smoothly in the scheduling systems.
What You Will Do
- Coordinate Caregiver Schedules: Assign shifts based on care plans, availability, and client needs. Manage staffing changes and finding replacements for call-outs.
- Be the Heart of Communication: Serve as the primary point of contact for caregivers, clients, families, and other external contacts. Provide updates, address concerns, and offer top-notch customer service.
- Handle Urgent Requests: Prioritize and manage urgent care requests and critical incidents, ensuring client and caregiver needs are met in a timely manner.
- Maintain Documentation: Update scheduling systems in real time, ensuring all shifts, changes, and requests are documented accurately.
- Collaborate and Support: Work closely with caregivers to maximize their availability, coordinate training and compliance requirements, and ensure all policies are followed.
- Remote / work from home
- Paid Time Off (PTO)
- Medical, dental, vision benefits
- 401K
- Weekly pay via direct deposit
- 8 Holiday office closures
- Access Perks - nationwide discount program
- Free Employee Assistance Program
We are an equal opportunity employer and encourage applications from all qualified individuals. We are dedicated to fostering a workplace that reflects the diversity of our community. Know Your Rights, Employer Postings
Requirements
- High school diploma or GED equivalent required
- Additional education from an accredited vocational school or college preferred
- 1 to 2 years of experience in a scheduling or customer service type role
- Ability to address, resolve, and document caller issues and concerns
- Excellent time management, problem-prevention, and problem solving skills
- Excellent verbal and written communication skills
- Strong interpersonal skills - including the ability to communicate with empathy, respect, and a positive tone of voice
- Ability to uphold and promote all company policies and procedures
- Ability to adhere to all HIPAA regulations and guidelines
- Ability to take detailed notes, phone messages, and documentation in various systems
- Must be able to pass a background check and drug screen per company standards
