What are the responsibilities and job description for the Technology Specialist position at Senior Solutions?
Senior Solutions, recognized as a 2025 Best Places to Work awardee, is seeking a skilled, enthusiastic, and experienced Technology Specialist to enhance and expand the agency’s technical infrastructure and information systems. The ideal candidate will demonstrate outstanding customer service, critical thinking, and problem-solving abilities.
Position Summary
Under the supervision of the Communications Director, the Technology Specialist oversees the management, maintenance, and optimization of the organization’s databases and provides technical support to agency employees. The Technology Specialist will use their technical expertise to ensure that the databases employed by the agency are utilized in an efficient, accurate and timely manner. The Technology Specialist will ensure data accuracy, reporting efficiency, and strategic use of information. They shall also compile, maintain, and report service data and key business metrics for federal, state, public and private funders for internal and external use. Customer service, technical issue troubleshooting and resolution, and frequent collaboration with our third-party IT provider are key components of this position.
This is a full-time position primarily located in our main office in Springfield, VT, with occasional travel to the agency’s satellite offices in Windsor and Brattleboro, Vermont.
Essential Functions of Position
- Provide support for the management of the CRM databases including PeerPlace, WellSky, Bamboo Health, Brite Systems, a proposed new platform from state in 2026, and any other databases as assigned for the organization. Assure accurate and updated maintenance of data including but not limited to client demographics and services provided by various Senior Solutions programs.
- Install and manage hardware and software, including necessary updates, and maintain the agency’s inventory of technology
- Ensure data integrity, security, and consistency, implementing best practices for record-keeping .
- Work with the Communications Director to generate and prepare both standard and custom reports for local, state, and federal agencies and funding sources. Work with leadership to meet all reporting deadlines.
- Evaluate data collection tools and facilitate the daily workflows, maximizing the efficiency and effectiveness of the Senior Solutions’ network.
- Ensure compliance with federal, state, and organizational regulations related to client data (e.g., HIPAA, state privacy laws). Work with IT or external vendors to implement security measures, data backups, and system updates.
- Stay updated on best practices in data management, data analysis, and database software improvements.
- Train end users in the use of equipment and software. Manage Microsoft 365 logins and accounts. Manage Avaya, the agency phone system.
- Train new staff in data reporting requirements and in data systems. Setup user login information and secure licenses as needed.
- Troubleshoot and resolve issues with user devices, data platforms, and peripheral equipment located throughout the organization, including the satellite offices.
- Perform analytical, technical, and administrative work in the planning and installation of new and workstations and provide support for staff to install various apps on their personal devices that are needed for agency work.
- Work closely with external vendors who provide support for agency data and IT systems.
- Run ad hoc and special reports as requested.
- Work with Salesforce Administrator to produce town funding reports and requests
Required Skills:
- Strong attention to detail and problem-solving abilities.
- Takes initiative to determine efficiencies.
- Ability to communicate effectively, both orally and in writing.
- Ability to manage multiple priorities and meet deadlines.
- Self-motivated and self-directed.
- Adhere to policy and procedures set by the Agency and the State of Vermont for database administration.
- Knowledge of cybersecurity, database security, and maintaining secure systems.
- Knowledge of HIPPA requirements.
- Understand the impact and importance of database management and potential effect on data.
- Work cooperatively in a team environment with all staff, managers, and outside contacts
Education, Experience & Qualifications
- College degree in computer science, information technology, or equivalent.
- 3-5 years of database administration and information technology support
- Experience with CRM management, preferably in Human Services
- Experience working in state and federal data reporting systems
- Skilled in the use of Excel and other Microsoft Office programs
- A valid driver’s license, clean driving record and access to reliable transportation and willingness and ability to travel within southeastern Vermont are required.
Physical Demands/Working Conditions
- Prolonged periods of sitting at a desk and working on a computer.
- With supervisor approval, after a probationary period, the position may be eligible for partial telecommuting.
- Must be able to lift up to 25 pounds at times.
Benefits:
Senior Solutions offers an exceptional benefit package including but not limited to:
- Agency-paid contribution to health insurance with a generous HRA and fully paid single dental insurance
- Exceptional paid time off package with vacation, sick, personal time, volunteer time, and paid holidays
- Fully paid life insurance policy, long-term disability, Employee Assistance Plan
- Low-cost vision and voluntary benefits available
Our Culture:
Senior Solutions, a 2025 Best Places to Work Vermont awardee, fosters a work environment where collaboration, open-mindedness, and resourcefulness are expected. Our team members are compassionate, respectful, and responsive to the needs and wishes of each other and our clients. We promote a culture of acceptance and openness. We are proud to be an Equal Employment Opportunity employer.
How to Apply:
If you meet the requirements above and have a desire to be part of our mission to promote the well-being and dignity of older adults, please apply online with a cover letter and resume.
Senior Solutions is proud to be an equal opportunity employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics.
