Program Specialist

Job description

Seniors Council Project SCOUT Program Specialist

Full-Time Position (30 hours per week)

Bilingual English-Spanish Preferred

JOB ANNOUNCEMENT

The Seniors Council of Santa Cruz and San Benito Counties is recruiting for the position of full-time Project SCOUT Program Specialist. The Program Specialist works under direct supervision of the Seniors Council Project SCOUT Program Director providing administrative and program support for the Director and tax preparation volunteers.

The Program Specialist will work a flexible full-time schedule of at least 30 hours per week. Additional hours from February to May are a high priority for tax season. The Program Specialist will assist with tax-related questions, screening for appointments, program recruitment, and training and placement of Project SCOUT volunteers at volunteer sites throughout Santa Cruz and San Benito Counties. Project SCOUT may also assist eligible seniors in applying for CalFresh benefits in the future.

Duties:

• Responds quickly and accurately to phone and email communications. Forwards communications intended for other volunteers and staff quickly to ensure problems can be resolved efficiently and questions received a timely response.
• Scheduling client appointments and maintaining volunteers’ calendars
• Intake interviews of clients
• Program filing and maintenance of program files, hard copy and electronic.
• Prepares, organizes and arranges materials necessary for training sessions and volunteer outreach.
• Collaborates closely with Program Director on a daily basis and is in frequent communication with program volunteers, community partners and stakeholders, as well as IRS and Franchise Tax Board Specialists.
• Be willing to ask questions and request direction from the Program Director whenever unsure of the correct way to proceed with any project, assignment or task.
• Exercises good interpersonal skills and presents a positive attitude
• Supports volunteers by monitoring materials and supplies for tax sites or for remote assistance.
• Assists with Volunteer Recognition Luncheon and other special events.
• Assist clients in completing and filing CalFresh benefit applications
• Attends meetings, collects data and prepares reports as necessary.
• Contributes new ideas, is self-motivated, and assists others where and when needed.
• Communicates effectively and respectfully with people from different racial, ethnic and cultural groups and from different backgrounds and lifestyles.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Knowledge of:

• Use of Microsoft Office and other software including E-mail, MS Word, and Excel.
• Use of cloud-based services such as Google Drive and its different functions, such as Sheets.
• Record-keeping procedures and data entry
• Good customer service practices.
• Client intake, setting up appointments in calendar, and office phone etiquette.
• Preferred: experience as a volunteer and/or working with and supporting volunteers.
• Preferred: knowledge of non-profit social service agencies, with a focus on services to seniors, disabled, low-income, and non-English proficient populations.

Skills and Abilities:

• Prioritize tasks using common sense and logical decision-making.
• Highly organized
• Follow written and verbal directions accurately
• Ability to multi-task
• Work cooperatively with others at multiple organizational levels
• Independently motivated toward continuous improvement
• Ability to learn and interpret complex regulations and policies
• Possession of a vehicle and a valid California Driver’s License

Training and Experience:

• Minimum two years increasingly responsible experience in program administration and/or volunteer management in a non-profit or social service agency, or;
• Bachelor’s Degree or equivalent practical experience in the human services field, or;
• A combination of educational and professional experience equivalent to the above two criteria.
• COVID-19 Vaccination Required

Salary:

Starting Salary Range: $19.91 - $21.95 per hour, (additional $1.00 per hour differential for those bilingual in English/Spanish).

Benefits:

• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off and sick leave
• 13-1/2 annual paid holidays
• Parental leave
• Life insurance
• Professional development assistance
• Retirement plan (Agency contributes 5% of employee salary to 403b, per vesting schedule)

Schedule:

· Monday to Friday schedule

· No nights

· Occasional weekends for special events

· Full-time permanent position; at least 30 hours per week.

Application Process:

Please apply online, or submit a resume and cover letter to:

Program Director, Project SCOUT
234 Santa Cruz Ave.
Aptos, CA 95003

Application Deadline:

Open until filled. Applications reviewed weekly for potential closure of recruitment process.

COVID-19 considerations:

All staff are required to be fully vaccinated; clients are encouraged to wear a mask for in-person meetings; curbside drop-off of materials is encouraged, etc.

Education:

• High school or equivalent (Preferred)

License/Certification:

• California Drivers License, non-commercial (Required)

Work Location:

· In-person, multiple locations (Aptos and Watsonville)

· Occasional travel to volunteer sites

Job Type: Full-time

Pay: $19.91 - $21.95 per hour

Expected hours: No less than 30 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Language:

• Spanish (Preferred)

Ability to Commute:

• Watsonville, CA 95076 (Required)

Work Location: In person

Salary : $20 - $22