What are the responsibilities and job description for the Customer Service Associate position at Senn Hometown Insurance Agency?
Job Title: Customer Service Associate
Location: Oconto Falls, WI
Position: Part-time (with potential for full-time and career advancement)
About Us:
We are a busy and growing insurance agency in Oconto Falls, WI, looking for a dedicated and organized Customer Service Associate to join our team. This role offers a unique opportunity to start part-time with the potential to transition into a full-time position, along with opportunities for career advancement in the insurance industry.
Key Responsibilities:
- Customer Service: Greet and assist walk-in customers with a friendly and professional demeanor.
- Phone Support: Answer incoming calls, address inquiries, and route calls to appropriate departments or agents.
- Administrative Tasks: Manage filing systems, data entry, and maintain accurate client records.
- Bookkeeping: Assist with basic bookkeeping duties, including invoicing and handling transactions.
- Property Inspections: Occasionally run errands and perform property inspections as needed for the agency.
- Office Maintenance: Ensure the office space is clean and organized, maintaining a professional environment.
- Training and Development: Willingness to be trained in insurance processes and other office-related tasks to support business operations.
- Technology Use: Comfortable using computers and office software for daily tasks (e.g., Microsoft Office, insurance management systems).
Qualifications:
- Strong organizational skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency with computers and office software (previous experience is a plus).
- Must be reliable, with the ability to manage multiple tasks and priorities.
- A positive attitude, willingness to learn, and a desire to grow in the insurance industry.
- Ability to work independently and as part of a team.
- Must be able to occasionally perform errands and inspections outside of the office.
Benefits:
- Opportunity to grow within the company and advance to full-time status.
- Comprehensive training in insurance-related tasks and processes.
- Friendly and supportive work environment.
How to Apply:
Please submit your resume and a brief cover letter detailing your interest in the position and any relevant experience. We look forward to hearing from you!
Job Types: Full-time, Part-time
Pay: $25,331.00 - $42,182.00 per year
Shift:
- Day shift
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Oconto Falls, WI 54154 (Required)
Ability to Relocate:
- Oconto Falls, WI 54154: Relocate before starting work (Required)
Work Location: In person
Salary : $25,331 - $42,182