What are the responsibilities and job description for the PROPERTY MANAGER position at Senne?
Senn is an industry leading real estate advisory and investment firm operating in most of coastal New England and beyond. Headquartered along Boston's historic Waterfront, our work has reached to Washington DC, New York, Rhode Island, and New Hampshire and our team has grown to more than 150 professionals.
We're in the business of relationships, and that has been the key to our growth. Since our founding in 2009, Senn has been committed to creating customized real estate solutions to help our clients reach their most important goals. Our primary service business lines are Residential Brokerage, Commercial Brokerage, Property Management, and Capital Solutions. As sponsor, Senn actively Develops and Invests in real estate throughout New England. Our human capital and ranging capabilities enable us to provide consistently better results.
Title
Property Manager
May be referred to as Associations Manager or Manager, Condominium Associations
Department
Property Management
Reports to
Executive Director, Property Management
Function
Responsible for the oversight of all regular business and day to day operations for a multi-site portfolio of condominium associations on behalf of Trustee clients.
Description
The Property Manager of Condominium Associations at Senn reports directly to the Executive Director Property Management. Their primary responsibilities include but are not limited to handling all Trustee and resident relations, overseeing all routine, emergency, and capital improvement repairs and maintenance, enforcement of policies and Rules and Regulations, and overseeing all financial and budgeting matters for the properties. Management for assigned associations will be offsite at the Company's Boston Headquarters.
The Property Manager will also be expected to assist the Executive Director, Maintenance Manager, other Property Managers, and other management staff as necessary, with Executive projects, client expectations, emergency situations, and any task reasonably requested in the administration of the Property Management firm. The Property Manager shall always devote their full efforts to furthering the Property Management business of the firm.
Job Responsibilities :
Administrative
- Maintain a positive and productive relationship with all Trustees, building residents, and employees of the Company
- Keep detailed and complete records on all contracts, contractors, vendors and maintenance work for portfolio of properties at all times
- Communicate regularly with Maintenance Managers, Property Manager's, Executive Director, and accounting staff regarding property activities.
- Enforce professionalism standards for safety and customer service at all times
- Implement or recommend systems to improve management, maintenance, and operational services generally.
- Organize and manage as well as possible, all property records, accounting records, maintenance and system records, resident information, and property reports
- Assist in large project management, solicitation of bids, recommending vendors, obtaining multiple prices, comparative analysis, presentation, etc
- Assist in the overall management and administration of the Property as needed.
- Data entry, and task management in software systems, including record keeping on contractors, vendors and maintenance employees and task management and tracking
- Billing and invoicing administration assistance to the accounting team or as required by the Board of Directors.
- Provide details and guidance to the Board of Directors for all Property Operations.
- Prepare and update weekly and / or monthly reports regarding Property activity and provide reports to the Board of Directors.
- Prepare monthly / quarterly and or annual meeting agendas and meeting minutes at all board meetings and owner meetings.
- Actively work to promote the firm wherever possible, including in solicitation of new clients.
- Ensure property websites and all Property directories and tenant information are up to date at all times.
Client Support & Property Management
Expectation
The Property Manager is expected to maximize property values, customer satisfactions, and revenues for both their portfolio of associations and also for the Company generally.
Qualifications
