Office Manager / Account Representative

Job Description :

This position is responsible for coordinating and overseeing all administrative tasks, including managing office supplies, greeting visitors, maintaining budgets, and providing general support to employees. Strong organizational skills and attention to detail are essential for success in this role.

The Office Manager also handles customer interactions, resolving basic and routine concerns promptly and professionally via phone, email, and text. Acting as a key liaison between the branch and its customers, the Office Manager ensures the highest level of customer satisfaction.

The starting wage is $22 - $25 per hour (dependent on experience)

The schedule for this position will be Monday - Friday, 8AM - 5PM. Working 1 Saturday per month is possible as needed by the business.

Key Responsibilities :

• Prepare and manage various reports to support branch operations and decision-making.
• Provide assistance to technicians and sales representatives with inquiries and operational needs.
• Handle and resolve customer calls promptly, ensuring a positive experience and updating customer accounts as needed.
• Order and manage office and branch supplies to ensure smooth daily operations.
• Manage day-to-day tasks, including handling incoming and outgoing mail, assisting management, and addressing miscellaneous operational requirements.
• Identify and seize opportunities to upsell products or services when appropriate to meet customer needs.
• Foster meaningful, long-term relationships with customers while maintaining high levels of engagement.
• Respond to customer inquiries about products and services, offering detailed information and tailored recommendations.
• Create and maintain customer accounts by accurately recording and updating account information.
• Process financial adjustments to ensure accurate and up-to-date account records.

This position is pivotal in creating a seamless experience for both customers and team members while supporting the branch's overall goals. The Office Manager supports the daily operations of the branch, ensuring efficiency in administrative tasks, customer interactions, and team collaboration.

Job Qualifications :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Salary : $22 - $25