What are the responsibilities and job description for the Customer Service Representative position at Senske Services?
POSITION SUMMARY: Customer Service Representatives are a critical part of the Senske Family of Companies (SFC) as this role is the frontline for the organization that has the responsibility of delighting our customers. We are looking for talented Customer Service Representatives to interface with our customers, provide support and ensure a positive customer experience. The ideal candidate for this role will be a good problem solver, self-driven, an efficient multi-tasker, with great communication skills and a strong work ethic.
RESPONSIBILITIES:
- Speak with customers to answer product and service-related questions and suggest information about other products and services
- Open customer accounts and document account information
- Maintain customer records by updating account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team performance by accomplishing specified results as needed
- Build sustainable relationships with customers
QUALIFICATIONS:
- High School Diploma
- 1-2 years of experience in a customer service or support role
- Strong phone, communication (verbal and listening) and documentation skills
- Customer focused and adaptable to different personality types
- Ability to multi-task, set priorities and manage time effectively
WE OFFER:
- Competitive salary and comprehensive benefits package
- Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career – we promote from within!
- Do you want to work with your friend? We offer a referral bonus!
- Affordable health care packages that include medical, dental, vision and life insurance
- 401K, Paid Holidays, Paid Vacation
- Fun team celebrations year-round!
- Ability to earn a flexible schedule based on performance!
