What are the responsibilities and job description for the Dispatcher position at Senske Services?
POSITION SUMMARY: The Dispatcher is responsible for managing and coordinating schedules for our technicians and the company. In this position, you will be responsible for ensuring all appointments and client requests are handled professionally. This position will require you to communicate across departments and with clients daily. You will be expected to communicate using multiple communication platforms including Phone, email, text and chat.
RESPONSIBILITIES:
- Scheduling, rescheduling, canceling clients’ appointments as needed
- Sending mass messages to notify clients of service or due for next services
- Calling/ texting/ emailing a pre-notify message to our clients before next visits
- Answering/ phone availability throughout the shift
- Completing daily call log quota and KPIs
- Back up and support of other routing positions in case of staff shortages or peak hours
- Collaborate with team leaders, supervisors, and managers to identify and fill training gaps
- Run/ conduct intermittent training/ quizzes with supervisor to find the effectiveness of the training and process
- Utilize our CRM Software (Real Green)
- Stay up to date on company and branch practices and be able to effectively communicate our practices to other employees and/or clients
- Constant communication and engagement with the team and department on all scheduling and routing related information/needs
- Making sure to stay engaged and focused throughout the workday
- Corresponding by using all company platforms and mediums for communication throughout the workday
- Be flexible with company as prioritize and goals shift throughout the year and that would force shift in set schedules to become more flexible or even rotations down the line
QUALIFICATIONS:
- Previous experience in a dispatching or scheduling role
- Strong problem-solving abilities
- Ability to prioritize and multi-task
- Strong organizational skills
- Excellent communication skills
- Proficiency in Microsoft suite
WE OFFER:
- Competitive pay and comprehensive benefits package - Life is expensive! We believe in paying well
- Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career – we promote from within!
- Do you want to work with your friend? We offer a referral bonus!
- Affordable health care packages that include medical, dental, vision and life insurance
- 401K, 6 Company Paid Holidays, Paid Vacation
- Fun team celebrations year-round!
