Front Desk Spa Concierge FT/PT

General Description:

This position embodies the brand of SenSpa as you are the first and last point of contact the client has with the Spa. The primary function of this role is to explain the services of the Spa and usher the clients through an amazing guest service experience. Position requires accuracy, attention to detail, strong computer skills and excellent communication throughout completion of the various tasks

Education and Experience:

· Bachelor’s Degree Preferred

· 1 Years of experience in a guest service or retail environment

Tasks

· Answer all incoming calls during business hours & responding to incoming emails and texts.

· Reply to all messages and emails left during closed hours.

· Book appointments accurately and efficiently utilizing sophisticated reservation software always maximizing revenue potential.

· Forwarding calls, not directly related to booking, to appropriate extensions or voicemails.

· Accurate data entry of all client information including; current names, phone numbers, addresses, e-mails, and any special notes critical to their appointments with SenSpa.

· Confirm appointments and reservation details consistently.

· Check in and orient guests to spa day

· Provide guests with tour and information to maximize enjoyment of spa day.

· Process guest invoice at the end of their visit with accuracy and efficiency.

· Process web orders and/or gift certificates daily.

· Master all SenSpa services, policies, and general product information.

· Sales of series, products, & memberships.

· Intercept, address, escalate, and/or resolve customer complaints in a timely and service-oriented fashion as well as minimizing cost to the spa.

· Keep desk area clean and maintain a positive work environment with can-do attitude and grace.

· Maintain stock, cleanliness and orderliness of retail store.

· Receive, sort and unpackage deliveries.

· Follow and deliver all COVID-19 sanitation protocols and procedures for general employees as well as Spa Concierge specific duties.

· Assist with other general business tasks such as promoting social media, etc.

Tools and Technology

· Use computers to enter, access or retrieve data

· Microsoft word, Excel, Booker Reservation System

Schedules are flexible and may fluctuate week to week based on availability. Candidate needs to be flexible to work various hours from week to week with hours that include morning, daytime, Holidays, evening and weekends.

**Availability over Holidays is a MUST. We are closed on 4th of July, Thanksgiving Day & Christmas Day, but open all other days around the holidays**

Benefits for full time & part time include:

• health insurance or health care reimbursement program
• 401K available immediately
• pretax commuter discount program
• sick pay
• vacation or paid time off
• liberal discounts on products and treatments --
• quarterly free spa treatments and occasional monthly free treatments as a training body.

Visit our website www.senspa.com

Principals only. Recruiters, please don't contact this job poster. Do NOT contact us with unsolicited services or offers.

Job Type: Part-time/ Full Time

Salary: $23.00 /hour. Part time staff also receive an additional $2.20 per hour payment to a medical reimbursement account in lieu of full health insurance. Full Time staff get health insurance.
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Benefit Conditions:

• Waiting period may apply

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Hours per week:

• 30-40

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education

Work Remotely

• No

Job Type: Part-time

Pay: $23.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 4 hour shift
• 8 hour shift

Weekly day range:

• Every weekend
• Weekends as needed

Work Location: In person

Salary : $2 - $23