What are the responsibilities and job description for the Manager of Customer Operations position at Sentara?
The Customer Operations Manager leads the call center team to increase member satisfaction, retention, and growth by efficiently delivering competitive services to members, provider, brokers and groups through a fully integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes. Maintains oversight of call center functions and activities and implements procedures that assures a high level of customer satisfaction in accordance with plan policy and procedures.
Five years related experience can be in healthcare or customer call center management.
Five years of related supervisory experience is acceptable in lieu of Bachelor's Degree.
Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.
Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!
Keywords: Talroo-Allied Health, Monster, Call Center, Manager
Salary : $1,000 - $1,000,000
