What are the responsibilities and job description for the Part-time Patient Advocate position at Sentara?
Sentara Virginia Beach General Hospital is hiring a Part-time, Day Shift, Patient Advocate.
Work part-time, 20 hours a week on Day shift (Working 5-hour shifts 4 days a week, including every other weekend).
Requirements:
- 2 years of Customer Service Experience Required
- Microsoft Office Experience Required
Preferred:
- Bachelors Level Degree
- 2 years Mediation Experience
- 2 years Patient Advocacy
- 2 years experience in an environment where conflict resolution skills were utilized to manage complex communications, difficult persons and situations
- 2 years experience facilitating the conversion of diverse opinions/thoughts
The Patient Advocate facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the patient's family's behalf when necessary. The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding Sentara services. Staff education to improve patient satisfaction is also expected.
Minimum two (2) years of experience in an environment where conflict resolution skills were utilized to manage complex communications, difficult persons and situations; and facilitating the conversion of diverse opinions/thoughts preferred.
Location Overview: Click here to learn more about Sentara Virginia Beach General Hospital!
Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.
Click here to learn more about our employee benefits!
Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!
Keywords: Patient Advocate, Advocacy, Mediation, Conflict Resolution, Guest Services, Communication, Professional Services, Communication
Salary : $1,000 - $1,000,000
