What are the responsibilities and job description for the Information Technology Support Technician position at Sentec?
Sentec seeks an energetic and enthusiastic IT Support Technician who will be responsible for the delivery of technical support and devices to employees of multiple locations, including remote employees. The IT Support Technician provides timely, efficient, and professional service to US employees in-person, virtually, and over the phone. This is a Hybrid position based in our Lincoln, RI office.
Key Tasks:
- Provide desktop support to end-users, including hardware and software troubleshooting
- Respond to IT support tickets, walk-ups, and phone calls in a timely manner and resolve technical issues
- Install, configure, and maintain computers and peripherals
- Troubleshoot issues with other devices such as printers and conferencing equipment
- Assist with management of user accounts and access rights for employees
Your Profile:
- 1-3 years of IT Support or Helpdesk experience required
- Degree in IT or related education
- Experience supporting a remote sales force is a plus
- The ability to break down processes and deliver clear, step-by-step instructions
- Ability to work both independently and in a collaborative team setting
Our Offer:
- Meaningful work in a rapidly growing company with opportunity for advancement
- Directly influence the quality of products and make a difference for patients worldwide
- Opportunities for professional and personal growth
Sentec offers competitive benefits like Medical, Dental, Vision, HSA, FSA, and 401K matching, as well as paid parental leave and tuition reimbursement. Sentec emphasizes employee voices and recognizes hard work making it a promising environment for professional growth. Sentec focuses on delivering impactful healthcare products and improving patient care.
Salary : $55,000 - $65,000
