What are the responsibilities and job description for the Healthcare Associate position at Sentido Health?
Healthcare Associate
Salary Grade/Level/Family/Range
Full-Time, Non-Exempt, Hourly
Reports to
Operations Supervisor
Date
4/1/2025
JOB DESCRIPTION
Summary/Objective
Sentido Health is thrilled to invite passionate and motivated individuals to join our team!
We’re searching for entry-level candidates who possess a strong desire to succeed, a positive attitude, and a sincere commitment to helping medically fragile pediatric patients. If you’re enthusiastic about learning and growing, this opportunity is perfect for you!
About Us:
Sentido Health (Sentido means “Heartfelt” in Spanish) prides itself in our compassionate understanding of the many obstacles and challenges that confront our fragile patient population and their caregivers. We exist to help these families reduce any stress in the home related to caring for a chronically ill patient in today’s complicated health care environment.
Essential Functions
- Determines insurance eligibility and coverage for a variety of plans and patient-specific situations
- Submits authorization requests to insurance in an accurate and timely manner
- Communicates with patients and families to assess monthly supply needs, along with monthly orders
- Screens patients for nutrition risk per established criteria
- Communicates effectively with physicians and dietitians regarding patient needs and required documentation
- Works directly with staff, patients, insurance companies and referral sources to ensure the best possible outcomes for our patients
- Documents communication and action plans thoroughly
Benefits
We strive to offer an environment that provides our employees with the right balance between work and personal life. We offer a comprehensive benefits package including:
- Base Salary/Commission/Bonus structure based on performance and results
- Healthcare benefits: health, dental, vision, STD, and life insurance
- 401K, with company match up to 6%
- We offer a new employee development program that includes dedicated training across various levels of operational growth.
- Paid time off
- Community involvement
- Positive, friendly, and helpful atmosphere with a family like, small company culture.
Required skills
- Able to work in fast-paced, self-directed environment
- PC literate – Ability to use Excel, Word, PowerPoint & nutrition software - Brightree experience a plus
- Communicate effectively and persuasively to a high volume of people throughout the work day.
- Detail oriented with excellent time management skills.
- Decision-making, problem resolution and creative thinking skills.
- Responds well to multi-tasking while providing exceptional customer service, support and responsiveness
- Honest, competitive, energetic, enthusiastic, professional and systematic.
Supervisory Responsibility
None
Work Environment
In-Office
Physical Demands
Must be able to lift up to 20lbs.
Position Type/Expected Hours of Work
Monday through Friday, 8:00am to 5:00pm
Travel
None
Preferred Education and Experience
Associates degree required, bachelor’s degree preferred
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
