Inside Sales Support

Job Description

We’re looking for someone eager to kick-start their healthcare career in our downtown Fort Worth office. This is an in-office position, offering a salary between $35,000 and $40,000 base salary, plus up to $1,000 in quarterly bonuses.

We offer: Top-Notch Benefits – Medical, dental, vision, and life insurance through CIGNA, 401(k) match up to 6% with Principal, PTO starting at 80 and up to 160 hours.

If you're ready to grow your career in healthcare, we'd love to hear from you!

Inside Sales Support

Salary Grade/Level/Family/Range

Full-Time, Exempt, Salary - $35,000-$40,000/yr

Job Description

Summary/Objective 

Responsible for working in collaboration with the area account manager & patient care coordinator, providing sales support to key accounts, direct patient education/support and work with key accounts to identify and establish individualized documentation processes to manage our current and new patient population. This is an entry level position that includes an extensive training program which allows applicants with little to no related experience to be considered.

Essential Functions

• Effectively manages pending patients (new & renewal) through the documentation & authorization process and reports results to appropriate supervisors when requested
• Required to complete task reporting daily including phone call follow ups; is able to complete up to 40-50 calls per day.
• Properly review, research & prioritize pending orders to make most effective use of time and ensure patient satisfaction
• Serves as a concierge to key accounts, representing Sentido in key communications
• Effectively communicates to patients and referral sources alike regarding patient education and documentation communication with referral sources
• Accurate and timely documentation in Brightree and other systems
• Adequately stores patient information in accordance with HIPAA Regulations
• Follows specified instructions in the delivery of patient protected health information
• Participates in educational meetings and events as directed
• Function as patient ombudsmen to facilitate timely service to our clients and to provide solutions of any issues or conflict relating to the same
  
  

Required Skills 

• Experience recognizing the needs and concerns of individuals
• Effectively communicates orally and in writing
• Ability to follow verbal and written instruction
• Professional telephone and email etiquette
• Able to work in a fast-paced, self-directed environment.
• Detail oriented with excellent time management skills.
• Decision-making, problem resolution and creative thinking skills.
• Responds well to multitasking while providing exceptional customer service, support and responsiveness
• Should be honest, competitive, energetic, enthusiastic, professional and systematic.
• Ability to demonstrate and educate to patient family members on all equipment necessary
  
  

Supervisory Responsibility

None

Work Environment

In office, will report to Fort Worth office daily

Physical Demands

Some, able to lift and carry 20lbs.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are typically Monday through Friday, 8:00 a.m. to 5 p.m.

Travel

None

Preferred, But Not Required Education And Experience

• Bachelor’s Degree or equivalent experience
• Bilingual is preferred
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

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