Financial Services Representative

Sentinel Federal Credit Union is seeking a dedicated and detail-oriented individual to join our team as a Financial Services Representative.

Why Join Us?

At Sentinel Federal Credit Union, we value our employees and offer a supportive work environment with opportunities for growth and development. Our Sentinel Team believes in and supports the people-helping-people philosophy that is the pillar of our credit union industry. Sentinel Federal Credit Union is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Financial Services Representative is responsible for delivering exceptional service to members by assisting with loans and opening new member accounts.

• Loan Origination: Guide members and potential borrowers through the consumer loan process. This includes informing them about credit union loan policies and services, conducting interviews, completing applications, and handling preliminary loan documentation. Present loan alternatives, credit criteria, interest rates, and documentation to encourage positive member responses.

• Loan Processing: Conduct necessary follow-up to achieve conditional loan approval within established timeframes. Notify members about loan status, particularly in cases of problem ratios or credit ratings. Clearly explain loan denials to ensure member understanding.

• Disbursal and Counseling: Explain the disbursal of loan proceeds, repayment obligations, insurance requirements, and loan policies to members. Assist with SFCU loan products by providing relevant information such as book values, loan payoffs, and rates. Actively cross-sell various credit union services and provide financial counseling and education.

• Account Maintenance: Assist members with account changes and maintenance, including name or address changes, adding/removing joint members, account number changes, and more. Process telephone withdrawals, direct deposits, payroll allotments, automatic payments, check orders, and ATM/debit card applications.

• Report Processing: Handle various reports, collect and refund fees as applicable. Verify eligibility for potential members and establish savings/checking accounts, adhering to all relevant policies and procedures.

• IRA Management: Process IRAs including setup, deposits, rollovers, transfers, and fund disbursements according to member requests.

• Member Support: Provide timely responses to member questions, requests, and resolve any issues. Maintain a positive and cooperative approach with all members and employees.

• Confidentiality: Ensure the confidentiality and security of all credit union information and documents.

• Additional Duties: Perform additional tasks as assigned by management, including participating in special projects and research. Attend all staff and departmental meetings and comply with all credit union policies and procedures. Crosstrain and support other staff roles as needed. Participate in ongoing staff training.

• Strong communication and interpersonal skills

• Ability to handle multiple tasks efficiently

• Detail-oriented with a focus on providing excellent member service

• Familiarity with financial services and lending processes is a plus

Join our team and contribute to a member-focused environment where your skills and dedication will be valued and nurtured.

Position Details:

Job Title: Financial Services Representative (FSR)

Classification: Full-Time, In-Office, Benefited

Minimum Starting Pay: $18.30 - $22.30 per hour DOE

Expected Start Date: Immediate Hire

Posting Closure Date: 04/06/2025

Number of Available Positions: One

Location: Liberty Branch, 376 Liberty Blvd, Box Elder

Qualifications Required:

Requirements/Preferences:

• High School Diploma, GED, or equivalent required.
• Minimum of 18 years of age required.
• Valid driver’s license required.
• A minimum of one year of relevant experience preferred.
• Associates or college credits preferred.
• Combination of acceptable experience and education required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and stand for extended periods of time and occasionally reach, stoop, kneel, bend, and crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include adequate near and far sight. Employees must possess the manual dexterity required to perform computer-related tasks. Employees must be able to read, write, and speak English proficiently and in a professional manner.

Ability Demands:

Ability to understand and follow complex written and oral instructions. Excellent written and verbal communication interpersonal skills. Demonstrated initiative and ability to work independently. Exceptional problem-solving, decision-making, and analytical skills. Strong attention-to-detail and organizational skills, and able to handle multiple priorities while maintaining a positive attitude. Ability to handle confidential information with discretion. Ability to comprehend complex functions and procedures and to be able to disseminate that knowledge in a clear and understandable format to others. Ability to express oneself, clearly and concisely, both orally and in writing. Ability to gather, assemble, correlate, and analyze facts and develop solutions. Ability to assess the needs of multiple members and prioritize requests to ensure that all members receive the highest quality of service possible. Ability to present a professional and personable personality that communicates to members and visitors that the credit union is a professional financial institution. Ability to interact with more than one department daily. Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances. Ability to use a rational and organized approach to completing tasks.

How to Apply:

Interested candidates can apply here or submit resume via email to hr@sentinelfcu.org.