Teller I

We are seeking a reliable and customer-focused Teller I to join our team. If you have a passion for providing excellent customer service and enjoy working in a fast-paced environment, we want to hear from you! Previous experience is preferred, but Sentinel is ready to provide on-the-job training for the right fit.

Why Join Us?

At Sentinel Federal Credit Union, we value our employees and offer a supportive work environment with opportunities for growth and development. Our Sentinel Team believes in and supports the people-helping-people philosophy that is the pillar of our credit union industry. Sentinel Federal Credit Union is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position Details:

Job Title: Teller I

Classification: Full-Time, Benefited including health, vision, dental, life, long-term disability, and paid time off.

Minimum Starting Pay: $16.50 - $17.20 per hour DOE plus incentive and bonus pay

Expected Start Date: Immediate Hire

Number of Available Positions: One

Location: Rapid City

Job Duties Include:

• Serve members by completing account transactions.

• Provide account services to members by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits. Disburse cash or check withdrawals in person, by telephone, or by mail.

• Process cash and credit card advances, Provide cashiers’ checks, money orders, and similar transactions.

• Process member to member transfers as well as setting up and maintaining members’ automatic transfers and filling out ACH Origination paperwork.
• Always maintain an adequate cash drawer, including buying and selling currency from the vault and or the ECD/ECR machines, as necessary. Balance cash drawer in accordance with Credit Union procedures and regulations, including periodic batching of checks.

• Perform drive-up teller and night drop functions as assigned.

• Accessing safety deposit boxes.

• Answer questions in person or on the telephone and refer members to other services by cross-selling Credit Union products, informing members of new services and product promotions, and when applicable, directing members to a branch representative.

• Look for opportunities to better serve our members, by suggesting additional products and services.
• Open and close computer terminal accounts daily, as well as informing the proper individuals when equipment is not working properly.
• Receive and process changes of name, addresses, and other account information as needed.
• Receive and process wires in computer system and route to proper department for FRB processing.
• Verify transactions, monitor deposit amounts, complete CTR’s, and assist in the completion of SAR’s when applicable.

Requirements/Preferences:

• Minimum of 16 years of age.
• Valid Drivers License.
• Cash handling and customer service experience required.
• Financial institution experience preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and stand for extended periods of time and occasionally reach, stoop, kneel, bend, and crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include adequate near and far sight. Employees must possess the manual dexterity required to perform computer-related tasks. Employees must be able to read, write, and speak English proficiently and in a professional manner.

Ability Demands:

Ability to understand and follow complex written and oral instructions. Excellent written and verbal communication interpersonal skills. Demonstrated initiative and ability to work independently. Exceptional problem-solving, decision-making, and analytical skills. Strong attention-to-detail and organizational skills, and able to handle multiple priorities while maintaining a positive attitude. Ability to handle confidential information with discretion. Ability to comprehend complex functions and procedures and to be able to disseminate that knowledge in a clear and understandable format to others. Ability to express oneself, clearly and concisely, both orally and in writing. Ability to gather, assemble, correlate, and analyze facts and develop solutions. Ability to assess the needs of multiple members and prioritize requests to ensure that all members receive the highest quality of service possible. Ability to present a professional and personable personality that communicates to members and visitors that the credit union is a professional financial institution. Ability to interact with more than one department daily. Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances. Ability to use a rational and organized approach to completing tasks.

How to Apply:

Interested candidates can apply here or submit resume via email to hr@sentinelfcu.org.