Senior COBRA Data Analyst

Location Note : This REMOTE or a hybrid role for our Wakefield, MA office. The Purpose of Your Role : Do you want to work for a fun, growing organization where people truly make a difference?  We are seeking a team-oriented data focused professional to join our COBRA Team. The role offers a way to work in a fast-paced work data focused environment while providing the opportunity for operationally minded individuals to design, build and maintain data focused processes to ensure smooth administration of client’s COBRA records.  The Senior COBRA Data Analyst will perform a variety of functions as it relates to plan operations such as processing incoming client COBRA event files, building and maintaining outbound 834 eligibility / enrollment carrier files, outbound daily carrier updates, renewal system automation, while also being overflow for day-to-day operational tasks (new client builds, data feed testing, database audits and general system processing) and other daily tasks related to the business needs. The ideal candidate will be able to effectively communicate, multi-task and prioritize responsibilities based on the needs of the team and clients and be a team player. What you'll bring to Sentinel :   Team Work - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback Problem Solving - Analyzes problems to identify probable cause, thinks of new possibilities identifies critical issues and develops options for addressing them. Professionalism - Approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration, accepts responsibility for own actions, follows through on commitments. Communication - Able to respond and exchange ideas clearly and effectively through writing, speaking, and presentations; shares appropriate information to keep people informed. Customer Service - Manages difficult customer situations; responds promptly to customer needs; solicits customer feedback to improve service, responds to requests for service and assistance. Quality - Demonstrates accuracy and thoroughness, monitors own work to ensure quality. Experience – Seasoned COBRA expertise with a strong history of building and managing operational data feeds and similar processes. What you’ll be responsible for : Respond to incoming tickets from other departments Design, monitor, process, and reconcile 834 carrier files for COBRA benefit plans through our recordkeeping systems. Design, monitor, process, and reconcile client event files for COBRA reimbursement plans through our recordkeeping systems. Design, monitor, process and reconcile client renewal automation process. Assist as needed with processing outbound daily carrier updates. Assist as needed with new client builds. Assist as needed with incoming data feed testing working with clients and external vendors to facilitate new and existing feed updates. Assist internal teams with responding to client inquiries Proficient in Microsoft Office programs and the ability to quickly learn new systems (CRMs, recordkeeping, etc.) Perform other duties and participate in special projects as assigned Respond to incoming tickets from other departments Stay up-to-date on industry trends and changing benefits-related legislation A bout you :   We are looking for innovative thinkers to drive our business forward—someone with an entrepreneurial spirit, customer focus, drive, determination, and the strength of character to challenge the status quo.  We want a person who believes our clients deserve our best work and strives to support them anyway possible.  If you are a detail-oriented and creative data minded professional who has the drive, determination, expertise and skill-set to assist Sentinel’s COBRA department with delivering scalable client focused support, you will thrive in this role.  What you need to have : Preferred qualifications : 6 or more years of experience working in the insurance field or related industry Experience with COBRA administration platforms, preferably Wex Health Cloud COBRA and Direct Billing. Ability to communicate effectively (written and verbal) with internal and external contacts Ability to meet deadlines and work in a fast-paced environment Excellent experience with Microsoft Office products, including Word and Excel Analytical and organizational skills Data management skills Familiar with 834 file feed management & best practices Familiar with client data feed processing Ability to work independently with limited supervision Ability to work well with people from different disciplines with varying degrees of technical and industry experience Nice to haves : Familiar with WEX systems Experience with onboarding new clients Experience with managing client renewals Experience with managing carrier relationships What you’ll be part of : Our people care about our organization. We are a company with a mission to be the best in our industry and best within our company. Being part of this company means that you are part of something special.            Sentinel was recently recognized by The Boston Globe as a Top Place to Work in 2020 and 2023. In 2021 & 2022, and 2023 Sentinel earned a Top Workplace USA Awards from Energage. At Sentinel, we hire people with all kinds of awesome experiences, backgrounds, and perspectives. We like it that way. So even if you don’t meet every single requirement, please consider applying if you like what you see. Our priority is to find the brightest talent that can add to our team culture, those who actively contribute and who are excited about what they do. Sentinel is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know.   Some of our Benefits : PTO (vacation, sick, personal time bank) FTO (Flexible time off for vacation, sick, and personal time) after 2 years of service 12 Paid Holidays (10 stated and 2 floating holidays) 2 Community Volunteer Days 5 Summer Half Days Medical, Dental, Vision Life Insurance LTD & STD Retirement Plan with 3.75% Employer Match Parental Leave See What We Stand For : https : / / www.sentinelgroup.com / About-Us / Join-Our-Team Who we are : Sentinel Group proudly serves nearly 5,000 clients throughout the U.S. For 35 years, we’ve remained devoted to making a difference in the lives of our people, our clients and our community. With a 9-year average associate tenure among our 265 professionals, our team’s commitment to excellent service has positioned Sentinel as the only provider who makes benefits EASY : easy for your people; easy for your business; and easy for you. Our ultimate goal is to help companies and their employees prepare for their future health, wealth and retirement needs. Whether it’s through retirement plans, group health insurance, reimbursement accounts or financial planning, we engineer simple solutions and continuously strive to make them better. Our in-house experts—and their commitment to excellence—define who we are. Sentinel is also one of the largest employee benefits firms in Massachusetts (Boston Business Journal) and was named a 2022 Retirement Plan Adviser of the Year in the Mentorship category (PLANADVISER Magazine).   Powered by JazzHR