What are the responsibilities and job description for the Technical Support Analyst position at Sentinel Offender Services?
Responsibilities :
Sentinel is looking for a Technical Support Analyst to join our client. The Technical Support Analyst will be responsible for implementing and maintaining all aspects of the firms technology in collaboration with others on the Information Technology team. This position will be handling desktop and mobility troubleshooting, hardware / software installation and upgrades, new infrastructure build outs, and PC relocations. This individual will interface with C-level financial industry professionals daily. This role requires a high level of presentation, communication and professionalism. After training, this role does have an on-call schedule and there will be some possible travel to other locations when needed. This is a full-time position reporting onsite 5 days a week at our client location in Chicago, IL.
Qualifications :
- BA / BS degree in Computer Science, Information Systems, or related field required
- 1 years of experience is required
- Experience with Windows 10,11 and O365 Office Suite
- Experience with Microsoft Exchange Online and Server 2012-2019
- Experience with Microsoft Active Directory, Azure and SharePoint Online
- Experience with troubleshooting desktop and mobile devices
- Experience with installation and upgrading hardware and software
- Exceptional written and verbal communication skills, ability to provide a standard white-glove service
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
- The candidate must have a car, as this position requires travel between location and the transportation of equipment
- A valid drivers license and proof of vehicle insurance will be required
- Legally authorized to work in the US without sponsorship
- Must demonstrate a can-do attitude
We focus on candidates that display our ACE factor Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
Overview :
MOTIVATED..make IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
About Us :
Sentinel delivers solutions that can efficiently address a range of IT needs from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of todays global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI; Milwaukee, WI; Denver, CO; and Fort Lauderdale, FL.
If you are MOTIVATED you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment wed like to have you join our team. Learn more at www.sentinel.com / careers.
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity / affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.
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