What are the responsibilities and job description for the Level 2 Help Desk Technician position at Sentinel Technologies?
MOTIVATED…..make IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.
If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment - we’d like to have you join our team. Learn more at www.sentinel.com/careers.
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.
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The Level 2 Help Desk Support Specialist will be responsible for interpreting, analyzing, and troubleshooting technical problems. You will be responsible for delivering a high level of customer service and satisfaction under limited supervision.
This is a contract to hire or direct hire role requiring onsite work in Chicago, IL.
- 3 years of experience with Level 2 technical support
- Experience with troubleshooting, analyzing, resolving, tracking, escalating and accurately documenting various technical problems and resolutions (i.e. software, hardware and client specific applications)
- Experience supporting Microsoft Active Directory
- Knowledge and experience with Windows 7/10
- Experience supporting Microsoft Suite (Word, Excel, PowerPoint, Access, and Outlook)
- Knowledge and experience working with ticketing software
- Working experience with anti-virus software and Windows updates
- Experience working in the healthcare industry a plus
- Industry certifications a plus
- Legally authorized to work in the US without sponsorship
- Must demonstrate a “can-do” attitude
- We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
Compensation Range:
$25-30 an hour
What you get:
We offer weekly competitive pay, medical, dental, vision, 401K and more.
Salary : $25 - $30
