Room Service Server

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

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Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. In addition to competitive salary and bonus packages we also offer a comprehensive benefits program.

• Medical, dental and vision insurance
• Supplemental Medical insurance
• Basic Life and accidental dismemberment
• Life insurance buy ups
• Employee assistance programs
• Competitive matching 401 k
• Pet insurance
• Hotel discounts program
• Paid time off

Job Description: Essential duties and responsibilities include the following (other duties may be assigned):

1. Answers all incoming calls within three rings with proper phone etiquette. Utilize guest�s name as it appears on phone display.

2. Takes room service order including room number, number of persons dining. Completes order and gives a 30 minute time delivery quote. Insures order is correct by asking to repeat the order back to the guest.

3. Rings in guest order and prepares check.

4. Sets table according to table set up standards.

5. Delivers order to guest�s room within 30 minutes.

6. Sets up order in the guest�s room.

7. Closes all checks according to method of payment.

8. Retrieves all room service trays and tables from guest hallways and busses used items in the dish room.

9. Stocks all supplies and food and beverage items in the room service station.

10. Orders all necessary items that are below pars.

11. Presets trays and tables in room service station for future orders.

12. Maintains a clean, sanitary and organized work station.

13. Maintains a cheerful, positive attitude and appropriate conduct with both guests and teammates at all times.