What are the responsibilities and job description for the Association Support Representative position at Sentrilock LLC?
Job Description
Job Description
Description :
The Association Support Representative serves as the on-site customer support providing world class service through effective communication and troubleshooting.
Deliver world class customer service through effective troubleshooting and communication
Resolve customer questions and requests to drive positive customer experiences and immediate issue resolution
Provide customer with product and service information
Follow up on customer inquiries to ensure satisfaction and issue resolution
Research, communicate and resolve escalated customer issues
Escalate unresolved issues to second level of support (CRM and IT)
Represent SentriLock brand professionally and positively during customer conversations
Follow up and respond to customer questions and serve as an internal liaison to report and resolve customer issues to appropriate internal stakeholders
Communicate and provide regular updates to manager and customer relationship manager on status of customer happiness, unresolved issues or outstanding questions
Research and report accurate and detailed information to internal stakeholders to ensure efficient and effective issue resolution
Train on SentriLock product and service
Acquire training aids and instructional material from training and / or marketing for customer training sessions
Prepare, test and operate audiovisual equipment for presentation
Deliver effective training presentations to new and existing customers to present value, benefits and how to use the SentriLock product and system
Collaborate with customer and internal team to determine training needs
Track and monitor customer satisfaction and feedback on training
Recommend continuous improvement approaches to future training
Deliver outstanding association administrative support
Monitor and manage product inventory
Assist with call tag and lockbox return process
Tracking and reporting on association activity
Adhere to customer processes
Understand and operate firmware update process
Other duties as assigned
Participate in projects assigned by manager
Maintain and follow ISO standards
Seek out and complete appropriate training, development and research
Knowledge of department processes
Support the mission, principles, and goals of the company
Requirements :
High School Diploma or Equivalent - Required. Associates Degree - Preferred
1 years SentriLock experience - Preferred
2 years Customer Service experience - Required
1 years Basic knowledge of mobile devices - Required
1 years SentriLock Train The Trainer - Preferred
1 years Intermediate Excel - Required
3 year commitment on-site to support our customer
High energy, positive attitude, engaging personality and able to communicate effectively
Real Estate experience - Preferred
Bi-lingual preferred.
This position is fully on-site Monday-Friday and based in Las Vegas, Nevada
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Association Support Representative?
Sign up to receive alerts about other jobs on the Association Support Representative career path by checking the boxes next to the positions that interest you.
Sign up to receive alerts about other jobs with skills like those required for the Association Support Representative.
Click the checkbox next to the jobs that you are interested in.
