What are the responsibilities and job description for the Dedicated Services Coordinator - Customer Experience position at Sentry Management?
We are currently seeking a professional and reliable Dedicated Service Coordinator for our Home Office in the Orlando area. The Dedicated Service Coordinator is responsible for supporting an assigned division through completing the department's functions. This role is a specialized position focusing on internal customer service to maintain a high level of satisfaction. This position will work cross-functionally with regional and local leaders as well as home office support teams and will coordinate with those teams as required. The purpose of this position is to provide strategic operational support, feedback, direction, and guidance to the team and divisions that they support.
Responsibilities Include:
- Attend to internal customer service issues and ensure effective and long-term problem resolution.
- Perform assignments associated with department projects as directed by Sentry’s leadership team.
- Support divisions retention efforts by completing tasks and coordinating resolution.
- First level support for division issues, coordinate the participation of required staff to resolve disputes by troubleshooting customer needs.
- Utilize knowledge and understanding of Customer Service basics as well as communication skills and problem resolution.
- Assist in identifying ways of improving efficiency to streamline processes and enhance the customers' experience.
- Single point of contact for the region – triages all issues brought to them, acknowledges receipt, researches and engages others across the assigned department as needed and provides status updates based on the service level agreement.
Applicants Must:
- Have previous Office or administrative experience
- Be professional, organized and self-motivated
- Possess strong written and verbal communication skills
- Have a proficiency with Microsoft Office and general computer skills
Benefits and Compensation:
- Salary commensurate with experience and qualifications
- Training and Support provided
- Comprehensive benefits package
- Work-life balance
Sentry Management, Inc. is an equal opportunity employer
